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Kajal N. is listed as Senior Technical Associate at Genpact, a with 95060 employees, based in Noida, Uttar Pradesh, India. AeroLeads shows a matched LinkedIn profile for Kajal N..
Kajal N. previously worked as Information Technology Associate at Ntt Data Services and Associate at Hcl Technologies. Kajal N. holds Bachelor Of Commerce - Bcom, Finance, General from Uttaranchal University.
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I am an experienced IT service Desk engineer aiming to transition into the captivating world of ITSM Incident management with over five years of experience in troubleshooting expertise, throughout my career, I have built Strong technical foundation In Citrix, Active directory, Windows and Mac Troubleshooting networks
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Noida
•Resolved incidents and problem associated with End user devices and End user software, and provide support, advice, assistance to authorized users.•Worked with level 2 and level 3 support staff and onsite vendors to resolve problem and service requests.•Contacted the end users via phone and scheduling the remote session to resolve issue•Handled query related to Application issues, printer mapping, active directory.
•International Technical experience in mapping printer, encryption,dns,DHCP,vpn,firewall, active directory etc.•Managed SLA's to get timely resolution without breaching Handled issues related to software and hardware in desktop and laptop•Good knowledge about vpn related issues and application of java, visual studio code and citrix vdi.•Coordinate with technical teams to conduct root cause analysis and implement correct actions
Noida, Uttar Pradesh, India
• Addressing the query at the same time, and assigning tickets to a Program Coordinator team using Salesforce if the issue or query cannot be resolved at the same time.• Documenting the steps and the outcome of the interaction in the individual's account to keep the records. It helps in many ways for future interactions.• Inform customers about the product and policy changes to educate them on issues and resolve concerns.• Learned and maintained an in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.• Working as Online Proctor and fixing the pre, during, and post technical issues related to the exam on user's Windows/ MAC machines.
Other employees you can reach at genpact.com. View company contacts for 95060 employees →
Bethapudi Crescy Angeleena
Colleague at GenpactGreater Vijayawada District, India
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AS
April Santos Rpm
Colleague at GenpactMuntinlupa City, National Capital Region, Philippines
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NT
Naresh Thanvi
Colleague at GenpactHyderabad, Telangana, India
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Neelam Sharma
Colleague at GenpactNew Delhi, Delhi, India
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薛
薛崇溦
Colleague at GenpactNingxia Hui, China
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HL
Harika Lekkala
Colleague at GenpactBengaluru, Karnataka, India
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RB
Rashi Bhatia
Colleague at GenpactDelhi, India
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PK
Prakash Kaladindi
Colleague at GenpactHyderabad, Telangana, India
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MA
Manish Almia
Colleague at GenpactFaridabad, Haryana, India
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VR
Vivien Réti
Colleague at GenpactBudapest Metropolitan Area, Hungary
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Quick answers generated from the profile data available on this page.
Kajal N. works for Genpact.
Kajal N. is listed as Senior Technical Associate at Genpact.
Kajal N. is based in Noida, Uttar Pradesh, India while working with Genpact.
Kajal N. has worked for Genpact, Ntt Data Services, and Hcl Technologies.
Kajal N.'s colleagues at Genpact include Bethapudi Crescy Angeleena, April Santos Rpm, Naresh Thanvi, Neelam Sharma, and 薛崇溦.
You can use AeroLeads to view verified contact signals for Kajal N. at Genpact, including work email, phone, and LinkedIn data when available.
Kajal N. holds Bachelor Of Commerce - Bcom, Finance, General from Uttaranchal University.
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