Kajal Patel Email and Phone Number

Introduced and established agile processes for the full project life-cycle including project planning, communications plans, stakeholder management, risk and issue registers, schedule and budget schedules, and closing phase processes such as UAT and end-user-support.Generated and maintained technical documentation including end user support documentation and how-to/user guides.Facilitated and over saw the migration of multiple Jira projects. Including but not limited to various reporting tools and dashboards in Jira.Created and maintained reports, dashboards, and schedules to oversee health of sprint and project progress.Steered in all project management ceremonies such as daily stand up, product backlog refinement, sprint planning, retrospectives and sprint reviews as a Scrum Master and Product Owner to ensure engineering teams understanding of sprint and product goals and maintain project/sprint timelines.Generated and maintained release timeline, communications, and release notes for product deployment throughout testing, user analysis testing and deployment to production.Aided in quick identification, tracking, and resolution of roadblocks and obstacles in the sprint cycle as well as project path.Worked directly with stakeholders such as engineering managers and senior leadership for reporting and feedback iterations. Worked as a support coordinator to ensure Operations Analysts that faced bugs or defects were able to escalate their cases to ensure timely resolution.Designated as primary point of contact for all stakeholder and c-suite level communications on all projects.

Supervised a team of skilled enterprise project managers overseeing the implementation of AWS WorkSpaces, AWS AppStream, Citrix Migrations, and CLICK deployment for clients in healthcare, education, government, and other sectors.Provided strategic project management oversight, identified and resolved project obstacles, and ensured successful project delivery.Managed the facilitation and assignment of project resources.Provided leadership insight and mentoring to project managers and engineering team members during the course of my career at SynchroNet.

Captained professional services and managed services enterprise level projects for AWS WorkSpaces and AWS AppStream implementation, Citrix Migrations, and CLICK deployments.Led project planning sessions, sprint reviews, and other agile scrum ceremonies with client facing teams including stakeholders.Led initiation, execution, monitoring and controlling, and closure phases of projects in line with PMI's project.management principles and guidelinesCurated and produced documentation such as project inputs, outputs, and deliverables within Confluence, Jira, MS Project, and Trello.Designated as primary point of contact for all stakeholder and c-suite level communications on all projects.

Managed and maintained product development through user interface designs and user experience case studies. Worked alongside product teams (development, IT, customer success, and partner and channel development teams) to develop, implement and execute on work defined. Worked with integration and channel partners to understand user and client workflows, requests, and support dependencies in order to improve their product experience. Reached out to customer base for feedback on new and proposed feature design and user experience and maintained a communication channel with the Marketing and Support Services teams to recreate and redistribute knowledge base articles and videos.

Led and organized collaboration efforts between business/marketing teams and engineering/IT teams to identify, plan, initiate, and execute projects related to IT and Software Development. Also served as a Scrum Master for all sprint teams. This includes working closely with Support and Services teams to organize efforts to update, create, and maintain content related to product releases and customer training and working with customers to ensure implementation is working as desired.

Utilized Salesforce CRM to view and assign Tier 3 Escalation Developers to escalated support cases and maintain and manage partner and channel escalation queue. Assisted Product Manager in collecting, organizing, and reporting on product feature requests, bugs, and partner channel related issues through Salesforce cases, reports, and dashboards.

Identified software related issues via phone, live chat, and Salesforce cases submitted by customers in order to triage, diagnose, and find resolution or escalate.