• Handled incoming calls from clients, listen and responded to inquiries, resolved problems and corrected loan terms errors within turnaround time• Coordinated with Sales, Credit and Ops Team for retention of cases and timely closure of customer request• Analyzed financial statements/credit documents/ bank statements and Checked CIBIL Report• Provided monthly outlook of revenue and expenses and assisted with monthly, quarterly and annual close process and accruals. • Ensured quick and successful problem resolution by phone and Email for all clients complain with all the details.• Handled Client inquiries, loan related questions, charge related queries and service requests• Reporting any unusual occurrences or fraudulent activity to the supervisor• Complete all assigned data entry requests and tasks within required timeframes while maintaining a high level of quality.• Contact customers to resolve any issues with their source data.• Identified errors in data entry and related issues by mentioning to supervisors for resolution.• Created conceptual, logical and physical data models for use in different business areas.• Quickly completed various regular administrative duties such as reporting, document filling, and data entry.• Ensured retention of cases by providing excellent customer experiences and resolution of customer concerns in a proactive manner following up on outstanding or unresolved issues as assigned and Maintaining the confidentiality of customer information • Adhering to established Bank regulations and procedures within assigned authority and responsibility Preparing and/or checking reports or returns as assigned