Kelsey Jacoby Email & Phone Number

New York City Metropolitan Area

New York City Metropolitan Area

• Lead full team of Customer Service Associates. Coach, motivate, and assist staff while coordinating with the offsite Store Manager. Responsibilities include hiring and interviewing, handling interpersonal staff conflicts, and communicating daily sales goals to staff. • Provide exceptional customer service. Embody Paper Source values when connecting with customers, answering questions, recommending products, securing purchases, and exceeding customer expectations. • Handle store inventory and merchandising. Receive & process shipments and deliveries made to the store and display new products on the sales floor and window displays. Handle weekly and annual inventory counts. • Oversee operations. Acts as Manager-on-Duty, develops weekly staff schedules, onboards new hires, creates business reports for Regional Manager, and monitors Key Performance Indicators to drive sales. Responsible for handling money including bank deposits and counting the safe. Coordinate with third party businesses for maintenance and repairs. Consulate with IT and HR for various electronic and staffing issues.

New York City Metropolitan Area

• Supported Store Management team by performing daily operations, executing store plans, motivating the team to achieve sales goals, and acting as a role model for Customer Service Associates.• Identified opportunities for continuous improvement in operations and provided feedback to Store Manager.

New York City Metropolitan Area

• Greeted and connected with customers upon arrival to the store, always exhibiting a positive and professional attitude. Exhibit knowledge of store merchandise to assist with any questions regarding merchandise.• Processed customer transactions accurately and efficiently while in compliance with Paper Source policies.• Maintained store appearance and visual merchandising standards to ensure a positive customer experience.• Trained in professional gift wrap and provided gift wrap service when needed.• Operated kiosk location with no on-site supervision. Consistently exceeded sales goals for kiosk location.

Staten Island, New York

Time is split between working in a clinic and working in foster care group homes. While in the clinic, I have a caseload of approximately 30 individuals ranging in age from 4 to 57. Services involve CBT, motivational interviewing, supportive services, brief case work, play therapy, couples and family therapy, and more. The Forster care group homes are made up of young men and women ranging 15 to 21 years of age. These individuals are removed either due to behavioral problems or that their home is unsafe/unfit for their care. Their problem areas range from drug use, PTSD and other trauma, suicidal or homicidal ideation a, schizophrenia, aggression/fighting, depression, anxiety, ADHD, and more. I go to these group homes throughout the week and provide one-on-one therapeutic services.

Work with a wide range of ages (2-60+), races/ethnicities, and genders on personal issues. These issues range from partner-relational problems and familial-relationship problems to problems of sexual/emotional/physical abuse, grief over loss of a loved one, and problems with anger. Therapy techniques used include motivational interviewing, problem-solving therapy, cognitive-behavioral therapy, play therapy, and anger management. I see the clients once a week for an hour each session, with a case load of over 55 clients.

Responsible for the evaluation and determination of treatment for individuals in a crisis situation where they may be a danger to themselves or others. o Crisis Response: Travel to scene immediately upon receipt of crisis call by Nursewise service (on call 24x7).o Assessment: Upon arrival at scene, usually hospital, jail or residence, make an assessment to determine whether subject is a danger to self or to others. o Consultation: Interview subject to determine presenting problem, identify plans & means, record medical conditions, perform a mental status exam, identify any substance abuse, determine life stressors, coping skills, support system, DSM diagnoses, risk levels, GAF score, a safety plan and any cultural considerations.o Evaluation Paperwork: Responsible for all paperwork including eight page evaluation detailing presenting problem, findings from consultation, & subjects age, gender, health care status, medical insurance, tribal status, and volunteer basis (i.e. might be court ordered treatment). o Treatment Placement: If deemed necessary responsible for placement of subject in a level 1 facility. Involves locating an available bed and forwarding evaluation packet along with insurance information. If at the hospital, also must review face sheets and lab results. o Follow Up: Responsible for follow up calls, opening and closing cases, as well as all data entry.

o Therapy: Assists girls process through a variety of emotional and behavioral challenges such as MDD, IED, GED. Introduce healthy coping mechanisms and participation in therapeutic groups. Teach them how to maintain successful interpersonal relationships with family members, how to resolve conflict, and how to increase their own awareness and development of their social and emotional issues. o Standards: Program requires setting strict standards and behaviors for the participants to enforce a sense of structure, predictability and consistency that may not have been present in their home life, to ultimately teach girls natural consequences so they can successfully function in outside environments.

Assist with treatment of adolescent girls, ages 9-18, with a variety of emotional and behavioral challenges such as bipolar disorder, schizophrenia, depression, ADHD, and autism in community based residential setting.o Lead Group & Individual Therapy: Introduction of adaptive and constructive coping mechanisms in therapeutic groups. Teach girls how to improve upon interpersonal relationships, how to resolve conflict and how they can increase their own awareness and development of their social and emotional issues.o Teach Life Skills: Teach skills such as applying for jobs, grocery shopping, budgeting money and setting personal goals.

o Provide one on one therapy and training for a five-year-old autistic boy in the home environment three times a week. Work on development of language and communication skills, making connections between everyday objects and people, and other behavioral therapy. Communicate with parents regarding reinforcement of positive behavior and communication cues.

Master Of Social Work (Msw), Social Work

Concentration in Mental Health with Sub-Concentration in Military Families and Veterans

High School Diploma

Bachelor Of Arts (B.A.), Psychology