House Bill 4052 Declared racism a public health crisis in Oregon. My team and I, all in limited-duration positions, work to reduce social determinants of health with both upstream and downstream solutions, as well as improving government processes, by collaborating with Tribal governments, legislators, state agencies, and community leaders from across the state. After gathering over 100 recommendations from BIPOC Oregonians, we published an interim report in December of 2024 and continue to collaborate the ongoing work with community members to develop and implement solutions iteratively. Some highlights have included attending the Government-to-Government Tribal Summit and presenting at the 2023 Oregon Rural Health Conference.

I'm currently open to new project proposals to help you put your best story forward! Some past examples include social media manager & content creator; website designer (Square Space, Wix, Wordpress); style-guide and branding documentation; asset creation (logos, favicons, flyers, etc); budgeting & spreadsheet wizardry

∙ Created, iterated, and shared out Zendesk Explore reports and dashboards to provide data-driven metrics around total tickets resolved in a given workflow and total minutes spent with accompanying data visualizations for three unique workflows∙ Conducted data cleaning and analysis on 254,505 tickets to identify key opportunities for improvement and growth across the team; identified two key metrics (ticket type and total resolution time); isolated two key areas (product knowledge and troubleshooting) where additional training materials were needed based on ticket types with longer resolution times and a significant volume where improvements could have the most impact∙ Regularly exceeded target metrics, maintaining a QA score over 95% and improving CSAT scores for the Voice channels by 4% within four months of my promotion to Workflow Specialist∙ Provided reports to a variety of stakeholders in order to recognize outstanding performance∙ Utilized analytical and critical thinking skills, as well as a high level of attention to detail as elected bargaining team member for the initial ActBlue Union contract from 2021-2023-- Read, wrote, and summarized contract language working with members of management and those in our bargaining unit to successfully win a ratified contract in February 2023-- Worked to achieve compromise with management on more than 30 contract articles∙ Served as leader of Pride Employee Resource Group 2022-2023 to coordinate programing for members of the LGBTQ2SIA+ community and educational opportunities for the wider organization∙ Prepared and delivered presentations at the team and department levels to provide training, data insights, and report-outs to stakeholders

∙ Worked remotely during the high-volume periods around the 2020 elections, the Black Lives Matter movement of the summer of 2020, and the 2022 elections; maintained outstanding performance by solving more than 35,000 tickets, 97.5% of which were resolved in one-touch demonstrating active listening and a thorough understanding of donor issues∙ Consistently performed in the top third of agents while focusing on some of the most difficult workflows, including Complex Care (assisting vulnerable adults and their families; required understanding of Power of Attorney and ability to read and understand other similar legal documents )∙ Demonstrated attention to detail and creative problem-solving by developing and implementing a process for providing donors with time-sensitive and often difficult to locate event details∙ Proactively took ownership of the most neglected workflows to better serve donors; resolved more than 50% of the total voicemail tickets in 2021-2022 on a team of 15-20 agents

∙ Develop and implement communications and public relation strategy for new political action committee and nonprofit in collaboration with the Executive Director and Political Director.∙ Write a variety of copy, from media pitches to sponsorship packets, to share the story of East County Rising in order to engage members, community leaders, and potential donors.∙ Compose MailChimp eNewsletters, improving the click rate by 3% by instituting best-practices like including buttons and links to drive subscribers to our website.∙ Institute digital outreach plan to improve consistency and efficiency across various outreach platforms (Facebook, Instagram, eNewsletters, and website) using Google Suite to organize and share documents and content calendars.∙ Create content for Facebook and Instagram in collaboration with our Political Director.∙ Lead brainstorming session to develop. mission statement and vision statement for the nonprofit.∙ Work with partner organizations to increase earned media; this resulted a 24% increase in ticket sales.∙ Produce collateral for digital and print campaigns using Adobe Illustrator and other Adobe Suite programs, including custom Facebook profile frames, digital and print event flyers, and infographics.∙ Manage website and create new pages & event listings using Wix platform.∙ Solicit feedback and maintain engagement with members through email, surveys, and social media, as well as in person at events and other networking opportunities.∙ Set up CRM system for startup nonprofit and political action committee.∙ Develop and implement system for identifying ideal constituents to prioritize through research on social media and other resources during 2018 ballot chase as a freelance consultant, which lead to Eddy Morales successfully being elected to Gresham City Council.

∙ Work with writing team to edit choice-based narrative video game scripts for two seasons of Love Island: The Game, which was downloaded over 1 million times within a month of launch.*∙ Ensure content is consistent, impactful, and engaging across scripts written by a various authors.∙ Provide feedback to develop complex characters who are consistently portrayed across scripts written by various team members.∙ Offer feedback around sensitivity issues, particularly relating to queer relationships and LGBTQS2IA+ issues.∙ Monitor branching story lines to ensure readability and logical plot progression.∙ Collaborate with lead editor to adapt The X-Factor Life into a new version that allows players to play as a male contestant; edit for changes to pronouns, character name updates, characterization and plot consistency.∙ Develop British to American English translation for entire second season of Love Island: The Game.Feedback from my colleagues and project managers:'We loved your work last time and we're really keen to work with you again.''Am going through your comments now on season 2 to put in Unity and they're spot on. Totally singing your praises over here. Thanks again for the good work!'

• Drive engagement by creating engaging, brand-consistent content for website, Facebook and Twitter to fundraise; promote services & events; and maintain relationships with community organizations, service users & donors. • Maintain Google Sheet detailing weekly social media content and brand standards.• Write content for the website; conduct interviews with members of MindOut and service users for interest stories.• Develop and implement weekly LGBTQ+ Mental Health Heroes series to drive community engagement and sharing of content on social media.• Design custom images tailored for social media platforms using digital photography and Adobe Illustrator, Photoshop and Spark.• Increased click rate by 1% on bi-monthly MailChimp newsletter by developing on engaging content.• Compose interest articles for local magazine, GScene, on a variety of topics.• Represent organization at fundraising and awareness events, including Brighton Pride, MindOut for Music and MindOut for the Laughs. • Meet regularly with fundraising coordinator and administrative team members to coordinate and implement strategies.• Audit and update existing website content.

• Work with individuals and small groups of students on the homeless continuum towards education goals including General Education Diploma (GED) completion, obtaining college scholarships and entering post-secondary education. • Develop new courses and curriculum for language arts, math, science and social justice in film courses.• Assist students in learning course content in languages other than their first.• Create learning aides to assist students in learning difficult concepts in maths and sciences.• Seek out and utilize online learning tools to augment curriculum.• Adjust learning material to meet needs of those with learning disabilities, mental health issues, and other challenges.

Lead bartender and events coordinator in Marthas Cafe, bartender at Revolution Hall event space, and the rooftop bar.• Manage Facebook and Instagram for Marthas to attract and retain customers. • Promote Marthas events and drive online engagement on social media platforms.• Build a calendar of events in Marthas to increase business over the course of a year.• Utilize Google Calendar, Google Drive, and Dropbox, as well as email to communicate and collaborate on projects.• Desing and edit flyers using Adobe Illustrator to promote events; responsible for monthly calendar poster and creating unique flyers for special events like open mic nights and annual Shark Week celebration.• Invent custom cocktails for themed events; maintain extensive knowledge of spirits, cocktails, beer, and wine.• Launch Equi Club program to offer discounts and provide networking opportunities for local organizations working towards social justice; design and distribute all promotional material.• Develop and maintain relationships with customers by providing friendly, bespoke interactions.• Complete end-of-day reports and balance tills; regularly handle large amounts of cash responsibly.• Key-holder for Marthas cafe.

First employee for this Columbia River gorge brewery; started out as a taproom bartender and extra set of hands to do whatever needed doing, and collected many more hats over the next several years.• Manage a staff of approximately twenty people. Facilitate hiring, training (and unfortunately sometimes firing) of employees as necessary. • Schedule to ensure staffing levels are appropriate for business/event needs.• Create systems for improving and streamlining operation of the business. Assist with meeting planning and staff training. • Maintain employee files with all relevant and up-to-date paperwork.• Compose job descriptions for various positions; create easy-to-follow checklists for necessary duties.• Create system for on-boarding new employees; provide direction, feedback and training for new and existing staff.• Provide information about our beer, our company and the local area to staff and guests. Fill in as bartender, cook, or any other staff position as needed.• Respond to emails and phone calls in a professional and timely manner.• Manage social media presence by running the Twitter account for brewery as well as creating Facebook events and eNewsletter campaigns using Mail Chimp.• Write blog posts using Word Press and create social media content; incorporate pictures taken during activities. Create photos to be used in promotional material.• Monitor and manage social media presence on various platforms including Trip Advisor, Yelp, and Google.• Schedule and promote live music and speaker series.• Work with other organizations to collaboratively plan events.• Maintain calendar of events; coordinate food and beverage needs with other relevant team members.• Maintain inventory of merchandise; oversee ordering and stocking of new merchandise.• Complete end of day paperwork and deposits.

ESL teacher for beginning, intermediate, and advanced learners from across the globe. • Assess student needs and adjust curriculum accordingly.• Complete monthly assessments of student skills. Record student outcomes.• Assist students in developing computer literacy.• Help to plan and facilitate student activities and outings.• Assist with monthly new-student testing and orientations.• Create a welcoming classroom environment. • Collaborate with other teachers to create compelling curriculum.• Work individually with students in one-to-one tutoring sessions; customize content to student learning goals.

• Answered inbound calls and assisted customer in troubleshooting Apple computers. • Educated customers about products and guided them through steps to resolve problems. • Informed callers about service options. • Provided training for new hires via side-by-sides, floor walking, and in-cube assessments.

• Monitored and evaluated recorded calls in order to provide feedback, improve customer experience, and ensure issue resolution. • Assisted with team training and development; trained new employees in classroom setting and partner with them for ongoing development on a one-on-one basis.• Developed weekly newsletter to improve team performance.• Provided direct and indirect feedback to client through side-by-sides and focus groups with client and internal teams. • Awarded the first Core Award for demonstrated excellence on the Sprint line of business.

• Created custom drinks for guests; ensured hospitality for patrons and musicians.• Crafted seasonal cocktails to add to the ever-changing drink menu.• Maintained cleanliness of work areas.• Hosted musicians from throughout the United States as well as overseas.• Operated cash register.

• Bought and sold merchandise for the store. Organized and maintained several sections of merchandise; priced merchandise; maintained order and cleanliness of work areas.• Created attractive displays of featured products. Collaborated with coworkers to maximize sales.• Assisted customers in locating items and communicated store policies. • Organized reading events for children.• Operated the cash register.

• Developed curriculum, syllabus, and writing assignments for two sections of English I and four sections of English Composition II with a focus on reading, writing, clear communication, and critical thinking skills.• Encouraged a community-focused/volunteer component of assignments.• Facilitated library sessions in which students learned how to conduct research.• Planned and delivered class lectures.• Met with students outside of class in one-on-one conferences and utilized features of Microsoft Word and Pages to deliver feedback.• Graded all student work.• Maintained class website using Blackboard software.

• Held 294 consultations with both single session and recurring native speaking and non-native speaking clients.• Assisted clients in scheduling appointments using scheduling software.• Communicated with instructors about the nature of consultations when requested by students.• Created and maintained a Facebook page for the Writing Center to increase student and faculty awareness of events and services.