Kajol Singh🦋🌟 Email and Phone Number

1. Focus on delivering world class customer service to every customer coming at the ITS Virtual Walk-up, Virtual Ticket support , Virtual new hire support , Virtual compliance support 2.MAC Essential Support : working on cloud Migration Jamf Servers in Macintosh operating System. 3.Provides Hardware and Application Support. Asset management and tracking of hardware and software. This duty requires knowledge of existing Install and configure firm-standard images on laptops & Interface with outside customers and vendors as required ,Follow direction of immediate supervisors or managers to implement new ,Provide after-hours emergency support on a rotational basis as outlined per ITS service level.4.Provides Mobile Device deployment & support; activities include End user guidance and recommendations, activation, account modifications, configuration, testing, problem identification andGrows relationships with business users at all levels in Organization.5.Adhering to existing processes. Documents problems and resolutions for knowledge bases, original equipment manufacturer (OEM) vendors, and service desk tickets. Adheres to policy and Service Level Targets (SLT’s) through accurate recording of service activities, asset transactions, data retention, and PC compliance Performs password resets and workstation management in Active Directory. 6.Assists infrastructure teams (LAN, WAN, Telephony)

As a Service Desk Analyst, My roles and responsibilities encompass various aspects of IT support and customer service. In this role, I was responsible for providing technical assistance, troubleshooting, and incident management to end-users within the Organization. Here is a comprehensive overview of the roles and responsibilities being as Service Desk Analyst. 1. First Point of Contact: As a Service Desk Analyst, I served as first point of contact for end-users seeking technical assistance. I used to respond to incoming service desk requests via phone, email, or ticketing system promptly and professionally. Ensuring excellent customer service by actively listening to user concerns, asking relevant questions, and providing accurate and timely resolutions or escalating issues to the appropriate teams when necessary.2. Incident Management: My primary responsibility was able to manage and resolve IT incidents reported by end-users. This includes accurately documenting incident details, Categorizing and Prioritizing incidents based on impact and urgency, and ensuring timely and effective resolution. Following incident management processes and Utilizing incident management tools to track and monitor incidents until they are successfully resolved, ensuring minimal disruption to business operations.3.Troubleshooting and Problem Solving: As a Service Desk Analyst, I was leverage with my technical expertise and knowledge to troubleshoot and resolve a wide range of hardware, software, and network-related issues. 4.User Account Administration: I was responsible for managing user accounts, which includes creating new accounts, modifying access permissions, resetting passwords, and disabling accounts as needed. Adhering to security protocols and ensuring the appropriate level of access for Authorized users. Additionally, I was assisting users with account-related issues such as login problems, access requests, and permissions.

As a Senior Tech Support Advisor for Windows troubleshooting and Office 365 troubleshooting, my responsibilities included:1.Troubleshooting and Issue Resolution: Providing advanced technical support for customers facing issues with Windows operating systems and Office 365 applications. This involves diagnosing problems, investigating root causes, and implementing effective solutions to resolve technical issues promptly and efficiently.2.Customer Assistance: Assisting customers through various communication channels such as phone, email, or chat to understand their technical concerns and guide them through troubleshooting processes. Offering clear and concise instructions to help customers resolve their issues and regain productivity.3.Knowledge Base Development: Continuously updating and expanding the knowledge base by documenting troubleshooting procedures, best practices, and solutions for common Windows and Office 365 issues. 4.Escalation Management: Collaborating with other technical teams and higher-level support tiers to escalate complex or unresolved issues appropriately. Providing detailed information and context to ensure a smooth handoff and timely resolution for customers.5.Remote Assistance: Utilizing remote support tools to connect to customers' devices and provide hands-on assistance in troubleshooting and resolving technical issues. 6.Team Collaboration: Collaborating with colleagues, sharing knowledge, and providing mentorship and guidance to junior team members.

As a Customer Representative in the Google Pay application promotion team, My roles and responsibilities included:-1.Customer Support: Providing excellent customer support by promptly addressing customer inquiries, concerns, and issues related to the Google Pay application. This involves troubleshooting technical problems, assisting with transactions, and guiding customers through the various features and functionalities of the application.2.Onboarding and Training: Assisting new users in setting up and navigating the Google Pay application. This includes helping them create an account, add payment methods, and understand how to make secure and convenient transactions using the application.3.Product Promotion: Educating customers about the benefits and features of the Google Pay application. This involves highlighting the convenience, security, and versatility of using Google Pay for making payments, transferring money, and managing finances.4.Transaction Support: Assisting customers with any issues or concerns related to their transactions, such as failed payments, refunds, or unauthorized transactions. Collaborating with relevant teams to ensure timely resolution and customer satisfaction.

As a Customer Representative in the Google My Business application promotion team, My responsibilities included, 1. Customer Support: Providing prompt and accurate support to users of the Google My Business application. This involves addressing customer inquiries, troubleshooting technical issues, and guiding users through the various features and functionalities of the application.2.Onboarding and Training: Assisting new users in setting up their business profiles on Google My Business. This includes guiding them through the process of creating a profile, adding relevant information, Optimizing their listing, and Utilizing the various features available.3.Product Promotion: Educating customers about the benefits and features of the Google My Business application. This involves highlighting the advantages of using the application for businesses, such as increased visibility, customer engagement, and improved online reputation.4.Troubleshooting and Bug Reporting: Identifying and reporting any technical issues or bugs encountered by customers while using the Google My Business application. Collaborating with the technical team to ensure timely resolution of issues and improve the overall user experience.