Kajol Patel Email & Phone Number

Iqaluit, Nunavut, Canada

Ontario, Canada

Windsor, Ontario, Canada

• Responsible for maintaining and administering computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. • Installing and troubleshooting workstation including laptop, desktop, smartphones, Tablets along with printers, Avaya IP phones, projectors, cisco routers/switches and other devices. • Performs data backup-recover, email setup-configuration (exchange server), Manage spam emails(Barracuda). • Active Directory support and management including user account setup/ maintain, assign permission, managing devices. • Laptop Imaging/setup, Phone deployment, maintain- upgrade OS version and BIOS • Providing technical support to users from 4 different organizations for software, network, VPN thought phones, email, help-desk ticket software or through remote desktop support ex TeamViewer. • Maintain and update various IT records, database and documentation for daily basis • Installing laser/ label printers direct or over network along with drivers and troubleshooting various types of printers issues • Maintaining security and system performance by installing antivirus software(Bitdefender) and tracking network performance daily throw Nagios Xi and maintaining/ creating inventory for all equipment.• Manage company intranet and document several How-To training guides for users and training users for any new equipment or software

Surat, Gujarat, India

• Maintained hardware performance, network connectivity, software updates and provided support to multiple devices like laptops, desktops, printer, phones • Assisted in implementation of new hardware and software solutions within company to improve workflow and customer service provision • Handled multiple customer interactions giving detailed, personalized and polite service to ensure customer retention• Provided assistant to customer on telephone/ ticket system for technical support and served great customer service• Maintains data security and ensures integrity, protection of all client information • Generated reports, stored completed work in designated locations and perform backup operations

Computer System Technician In Networking, 3.69 /4

Key Courses: Cisco Network CCNA, HTML CSS, System Configuration II, Database, Network Administration, Linux, Network Security, Domain.

Diploma, Information Technology, 8.28 /10

Key courses: Programming in C++ , Database management, Operating System, Data communication and network, Advanced Java, Programing.