Abhijeet Kakade Email & Phone Number

Pune, Maharashtra, India

 Lead and supervise a team of 10 service desk agents, ensuring consistent, high-quality support for 2000+ end users across UK and India. Monitor service desk performance metrics, SLA’s and KPI to maintain timely resolution of issues with a >90% success rate in achieving SLA’s. Develop and implement training programs for new hires and continuous skill development for the team, resulting in > 95% first call resolution rate. Collaborate with other IT teams and business units to ensure seamless integration of new technologies and efficient escalation procedure. Conducting regular performance reviews, provide constructive feedback, and manage employee development, resulting in improved team morale and retention. Lead weekly team meetings, providing updates on key initiatives, performance and troubleshooting tips. Handling Major Incidents with end-to-end resolution. Documenting the details of incident and keeping a track of the processed documents. Keeping a track of all the trainings required by the agents to abide with the company policies and ensuring they are followed by the agents. Assisting in the development of company policies and procedures, ensuring compliance with ITIL best practices.

Pune, Maharashtra, India

 Expert at bridging the gap between technical solutions and customer needs, providing proactive support, and building long-lasting relationships. Proven track record of enhancing customer satisfaction, streamlining processes, and turning complex technical challenges into seamless experiences. Proficient in handling escalated calls and providing 1st & 2nd Level Technical Support to end-users, Application setup and troubleshooting on smart phones, Tablets and iPad using LMIR.

Pune, Maharashtra, India

 A highly motivated and detail-oriented Customer Care Officer dedicated to provide exceptional technical support and customer service. Escalate unresolved issues to higher-level support teams while ensuring continuous follow-up and timely updates to customers. Train customers on product usage, guiding them through installations, configurations, and best practices.

Pune, Maharashtra, India

 Serve as the primary point of contact for clients, handling inquiries, coordinating property showings, and guiding clients through the sales and leasing process. Oversee the entire transaction lifecycle, including drafting and reviewing real estate contracts, preparing closing documents, and ensuring compliance with local real estate regulations. Spearheaded digital and print marketing campaigns for high-profile properties, increasing client interest and driving sales by a noticeable figure  Developed and maintained relationships with property developers, homeowners, and potential buyers, ensuring continuous business growth. Highly organized, with the ability to manage multiple projects and deadlines in a high-pressure real estate environment.