Kakehlia Williams Email & Phone Number

Greenville, Nc, Us

United States

United States

• HIPAA verify members to provide updates on member’s benefits, and account status.• Activate members cards and facilitate over the phone orders using member’s benefits.• Schedule payments for utility bills.• Demonstrate empathy for member’s concerns and deliver extraordinary customer service.• Resolve members concerns while exceeding and maintaining 100% QA score.• Deliver SME and technical support to training class of 15 or more agents using Microsoft Teams.• Perform evaluations on skills and education learned in training to graduate from training to production.

United States

• Leverages Coach’s tools and technology to support relationship building and clienteling efforts; including to drive sales and achieve individual goals.• Creates positive impressions with customers by bringing best self to work through elevated, luxury, sophisticated, consistent with Coach’s guide to style.• Adheres to all retail policies and procedures including POS, Operations and Loss Prevention procedures.• Handles and offers solutions to customer issues appropriately and involves a manager when necessary.• Process and escalate customer issues promptly to ensure customer resolution.

North Carolina, United States

Act as a liaison, provide assistance and information and resolve any emerging problems that inbound customers inquire about. I have worked with Turbo Tax during peak season and Quickbooks. Provide great customer service by following call flow. Protect the confidentiality & integrity of customers account. Document detail notes, instructions, and important information from call in Salesforce.

North Carolina, United States

Resolving end user inquiries by utilizing multiple technologies including telephony, chat, and web-based inquiries. Striving for one-call resolution of customer issues while communicating appropriate options in a timely and professional manner. Managing and resolving identified client issues for assigned customer accounts. Documenting information into web-based ticketing system. Searching and navigating the knowledge base to identify appropriate resolution for client issues. Escalating unique issues or inaccurate information contained in the knowledge base to the immediate supervisor for resolution. Projecting favorable image of the company to promote its objectives and goals that enhance client relationships. Participating in internal training programs to expand knowledge and support multiple clients. Providing delightful, efficient, and accurate resolutions to customer inquiries. Completing special projects as requested by management. Installing, maintaining, and troubleshooting computers, printers, phones, and other peripheral equipment. Troubleshooting hardware and software issues. Completing software installations.Establishing good relationships with all departments and colleagues. Serving as the first point of contact for customers seeking technical assistance over the phones, chats, and emails.

North Carolina, United States

Documented and detailed calls and complaints using call center's Quickbook database.Helped large volume of customers every day with positive attitude and focus on customer satisfaction.Adhered to company policies and scripts to consistently achieve call-time and quality standards.Resolved concerns with products or services to help with retention and drive sales.

North Carolina, United States

Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns.Maintains and updates customer information as necessary.Calmly attempts to resolve and de-escalate any issues.Escalates calls to supervisor when necessary and appropriate.