Kayla Kinnaman Email & Phone Number

Jacksonville, Florida, United States

Jacksonville, Florida, United States

- Write simple and accurate documentation that explains complex financial concepts for new features guides, help systems, end user guides, the user interface, APIs, and knowledge base articles- Lead a team of three writers, spanning over ten products, by scoping, prioritizing, and assigning documentation based on feature complexity, writer skill set, and project scope- Mentor writers on clear and concise style, information design, documentation strategy, distilling complex features, advocating for end-users, and building mutually beneficial relationships with subject matter experts- Drive the technical content strategy for each product by maintaining an understanding of how each product fits and evolves within the company ecosystem-Audit technical documentation and partner with business units, such as client support and project managers, to reduce production time for content creation and improve client engagement- Lead and plan company-wide events that foster a positive and lively company culture through Advent Culture Team.

Jacksonville, Florida, United States

Jacksonville, Florida Area

Jacksonville, Florida Area

- Worked collaboratively with clients and teammates by analyzing, testing, and troubleshooting technical issues- Created and maintained detailed documentation through logging of cases, knowledge base articles, and presentations

Jacksonville, Florida

- Supported national pilot project teams by attending calls, leading meetings, and contacting clients- Assisted clients in onboarding new accounts by presenting investments that fit their needs- Orchestrated guidance conversations by actively listening to individual situations and providing appropriate investment solutions

- Wrote and edited technical manuals, behavioral modules, and videos for education software- Conducted on-site software training and seminars for educators and administrators- Guided functional teams towards designing and developing a superior product- Troubleshot technical issues while researching improved methods for the program

Statesboro, Georgia

- Assigned tasks to staff members and managed work progress while editing final copies- Organized and planned multiple events per semester to gain awareness and interest in the publication- Generated and executed selected themes and edited magazine layout using InDesign

- Contributed powerful story ideas during in-depth brainstorming sessions with editors- Interviewed sources and wrote three news articles daily while adhering to standard AP style- Wrote magazine articles in addition to news clips while adhering to strict copy deadlines

Georgia

-Filtered all poetry and prose submissions by reading and evaluating each submission-Adhered to deadlines by critiquing a target number of works by a set production date-Assisted editors in the judging process by writing thorough critiques for each submitted piece

Statesboro, Georgia

-Wrote effective press releases and radio ads to inform local news media of events-Conducted professional phone interviews to attain quotes and information about productions-Assisted in planning and executing host events, such as productions, fundraisers, and auctions