Kala Blessing Email & Phone Number

Lagos, Lagos State, Nigeria

• Provide technical support to customers via phone, email and remote assistance• Troubleshoot hardware and software issues related to desktops, laptops, servers and mobile devices• Manage and resolve complex technical problems related to network connectivity, software installations, and hardware configurations• Escalate complex issues to senior support staff as needed• Collaborate with product development and engineering teams to resolve software and hardware issues• Maintain detailed records of customer interactions and issue resolutions in the company’s support ticketing system• Investigated and resolved customer complaints• Provided Tier 1 support and troubleshooting for company products• Trained new employees on company products and services

Lagos Mainland, Lagos State, Nigeria

• Assisted in maintaining the company's IT infrastructure, including servers, network equipment, and software• Assisted in maintaining the company's website and other web-based applications• Maintained detailed records of customer interactions and issue resolutions in the company’s support ticketing system• Investigated customer issues and provided resolutions• Communicated with customers to gain an understanding of their issues• Assisted customers with account set-up and navigation• Responded to customer inquiries in a timely and professional manner