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Kala Patel Email & Phone Number
Director of Global Customer Service, Client Service and Aftersales Service
at
SWAROVSKI
1 work email found
@swarovski.com
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Director of Global Customer Service, Client Service and Aftersales Service
Location
Männedorf, Zurich, Switzerland
Company size
Who is Kala Patel? Overview
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Quick answer
Kala Patel is listed as Director of Global Customer Service, Client Service and Aftersales Service at SWAROVSKI, a with 10701 employees, based in Männedorf, Zurich, Switzerland. AeroLeads shows a work email signal at swarovski.com and a matched LinkedIn profile for Kala Patel.
Kala Patel previously worked as Head of Global Customer Service and Aftersales Service at Swarovski and Centre of Excellence Aftersales Service, Senior Manager at Swarovski.
Company email context
Email format at SWAROVSKI
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{first}.{last}@swarovski.com
86% confidence
AeroLeads found 1 current-domain work email signal for Kala Patel. Compare company email patterns before reaching out.
Profile bio
About Kala Patel
Driven and self-motivated professional with a proven track record in customer service, training development, and delivery. Possessing extensive expertise in aftersales service and retail sales, with a keen ability to identify opportunities and translate them into actionable strategies tailored to diverse customer needs. Passionate about fostering a culture of excellence and collaboration across functions to enhance the overall customer experience. Skilled in establishing practical metrics for performance evaluation and driving continuous improvement initiatives globally. Thrives in multicultural environments, leveraging strong interpersonal skills to inspire and coach teams toward achieving shared objectives. Adaptable to global frameworks while integrating local cultural nuances to drive sustained enhancements.
Listed skills include Retail, Leadership, People Management, Training, and 22 others.
Current workplace
Kala Patel's current company
Company context helps verify the profile and gives searchers a useful next step.
Swarovski
11 roles · 33 years
Kala Patel work experience
A career timeline built from the work history available for this profile.
Head Of Global Customer Service And Aftersales Service
Current• Setting the strategy and passionately driving the agenda, orchestrating cross-functional collaborations to deliver customer-facing impact for enhanced customer satisfaction CSAT, NPS, commercial impacts e.g. Sales, retention etc.• Act as the change owner and drive the CS and Aftersales experiences on new launches, services, and projects • Work across customer service and internal teams as a point for escalation • Develop and deliver the tools and processes to the global CS teams to deliver an elevated experience to the customers• Define the success framework for customer experience and aftersales service. Set the global standards and KPIs. Lead the ongoing tracking and execution of the measurements and identify areas of improvement. Implementing changes to deliver customer experience, efficiencies, and commercial impacts• Define and provide the tools, and capability to guide our customer service and store teams in meeting and delivering the global strategies• Leading a direct and cross-function team of 8 people to deliver new processes solutions and guide the implementation and identify continuous improvement opportunities
Nov 2023 - Present
Centre Of Excellence Aftersales Service, Senior Manager
May 2018 - Oct 2023
Retail Academy Global Training Manager And Projects
Jun 2015 - Apr 2018
Global Training And Vm Manager
Nov 2014 - May 2015
National Multibrand Account Manager
Jul 2013 - Oct 2014
National Retail Development Manager – Lolaandgrace Uk
Jan 2012 - Jul 2013
Various Boutique Managers Positions Up To Flagship And Area Manager
Sep 2009 - Jan 2012
Central London Sales Manager
May 2006 - Oct 2007
Volunteer
Freelance
2002 - 2006
~4 yrs
Various Store Management And Operational Roles In Retail
Selfridges, Harrods, Heals, Clarks, Ikea
1994 - 2006
~12 yrs
Team & coworkers
Colleagues at SWAROVSKI
Other employees you can reach at swarovskigroup.com. View company contacts for 10701 employees →
AB
Abhishek Bhola
Colleague at SwarovskiDelhi, India
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FD
Fulvio Demaria
Colleague at SwarovskiMännedorf / Auf Dorf, Zurich, Switzerland
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TT
Trang Tran
Colleague at SwarovskiDong Nai, Vietnam, Viet Nam
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EA
Ender Alatas
Colleague at SwarovskiCologne, North Rhine-Westphalia, Germany
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SG
Susy Gossman
Colleague at SwarovskiSeattle, Washington, United States
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CA
Charlotte Adams
Colleague at SwarovskiBox Hill North, Victoria, Australia
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IP
Izabelle Pinheiro
Colleague at SwarovskiFortaleza, Ceará, Brazil
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MH
Maryann Hughes
Colleague at SwarovskiGlasgow, Scotland, United Kingdom
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FD
Fleur Dekker
Colleague at SwarovskiAlmere, Flevoland, Netherlands
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HR
Herwig Rutter
Colleague at SwarovskiWattens, Tyrol, Austria
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Abhishek Bhola
Colleague at SwarovskiDelhi, India
View →
FD
Fulvio Demaria
Colleague at SwarovskiMännedorf / Auf Dorf, Zurich, Switzerland
View →
TT
Trang Tran
Colleague at SwarovskiDong Nai, Vietnam, Viet Nam
View →
EA
Ender Alatas
Colleague at SwarovskiCologne, North Rhine-Westphalia, Germany
View →
SG
Susy Gossman
Colleague at SwarovskiSeattle, Washington, United States
View →
CA
Charlotte Adams
Colleague at SwarovskiBox Hill North, Victoria, Australia
View →
IP
Izabelle Pinheiro
Colleague at SwarovskiFortaleza, Ceará, Brazil
View →
MH
Maryann Hughes
Colleague at SwarovskiGlasgow, Scotland, United Kingdom
View →
FD
Fleur Dekker
Colleague at SwarovskiAlmere, Flevoland, Netherlands
View →
HR
Herwig Rutter
Colleague at SwarovskiWattens, Tyrol, Austria
View →
FAQ
Frequently asked questions about Kala Patel
Quick answers generated from the profile data available on this page.
What company does Kala Patel work for?
Kala Patel works for SWAROVSKI.
What is Kala Patel's role at SWAROVSKI?
Kala Patel is listed as Director of Global Customer Service, Client Service and Aftersales Service at SWAROVSKI.
What is Kala Patel's email address?
AeroLeads has found 1 work email signal at @swarovski.com for Kala Patel at SWAROVSKI.
Where is Kala Patel based?
Kala Patel is based in Männedorf, Zurich, Switzerland while working with SWAROVSKI.
What companies has Kala Patel worked for?
Kala Patel has worked for Swarovski, Palmers Lejaby Uk Ltd, Freelance, and Selfridges, Harrods, Heals, Clarks, Ikea.
Who are Kala Patel's colleagues at SWAROVSKI?
Kala Patel's colleagues at SWAROVSKI include Abhishek Bhola, Fulvio Demaria, Trang Tran, Ender Alatas, and Susy Gossman.
How can I contact Kala Patel?
You can use AeroLeads to view verified contact signals for Kala Patel at SWAROVSKI, including work email, phone, and LinkedIn data when available.
What skills is Kala Patel known for?
Kala Patel is listed with skills including Retail, Leadership, People Management, Training, Merchandising, Store Management, Fashion, and Visual Merchandising.
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