Retired Senior Executive, with over 30 years of experience in Managing the Travel Services Business with extensive expertise in Strategic, Procurement, Operational, Financial, Reporting and Training activities of running the business. • Proven track record of delivering high quality customer service, with optimized cost and streamlined processes.• A leader who believes ‘simple is efficient’ and a service oriented approach, can deliver under high pressure and tight deadlines.• A strong negotiator with great networking skills, brought substantial savings through contracts with suppliers of Travel & Related Services.• A founder member of WIN (Women’s Initiative Network) at Deloitte to encourage high performing women to grow into Leadership roles in Deloitte.• A professional with transferable skills and expertise to identify, shape and develop innovative solutions/services to ensure optimized delivery with high customer satisfaction.• Thought leader and participant in several media events related to the travel business as a panelist and guest speaker. • Confident, take-charge executive with exceptional follow-through and attention to detail.A strong leader with hands-on experience on all functions of the travel services having grown through the ranks. She has the ability to build relationships across all levels and navigate organizational structures.Kala is a well-recognized thought leader in her area of work and over the years has set up innovative processes and business models that are benchmarks in the industry today. An active participant in several external Industry related forums, she has participated as a panelist and presenter. Some of the events where she was a participant as a panelist are Bloomberg TV’s Business Travel Forum in August 2012. (http://www.btvin.com/btf/event_updates) and earlier in the Confederation of Industry (http://www.sarkaritel.com/news_and_features/january2010/28good_infrastructure_help_india.htm)