Senior Staffing Manager for Synopsys South Asia. Managing a team of 7 Staffing specialists, providing support to Business Managers and Leaders across India and SriLanka. Pro-actively sourcing key talent for niche skills. Collaborating with Hiring Managers globally to identify, attract and on board talent well within defined timelines. Planning talent strategy for the region and exploring Automation and AI tools to improve staffing efficiency and deliverables. Part of the leadership team with a role to engage and drive hiring processes, goals and best practices across the region.

Director Profile Quest - Leading Recruitment Company in the Telecom DomainAttracting and retaining quality personnel has always been one of the key HR Policies of every Company. A talented human resource possessing the requisite skills is indeed an asset for any organization. But, more important and critical than this is to find a person with the right cultural fit. One who would be able to imbibe the Corporate core cultural values and strengthen it by being a Role Model worthy of emulation among fellow members. Such individuals not only build the perfect foundation for a long standing relationship with the organization but are able to, on the strength of their positive attitude and result orientation, carry team members with them to create a more holistic organization. At Profile Quest, we specialize in sourcing out such professionals who would not only contribute to the bottom line of the Company but would impact and enhance its intellectual worth as well. Our focused tapping of key professionals from the field of Marketing, Sales, Services, HR, Finance for IT, Telecom, Insurance, Office Automation, Consumer Durables and FMCG business enables us to meet our client's requirements with speed and quality. Profile Quest is headed by Kala Thakur, an experienced professional from the industry. Kala has 14 years of experience in the Service Industry and has been instrumental in setting up Service Systems and Processes, design and implementation of Customer Feedback Surveys, training, recruitment and development of people in companies like BPL Telecom and Xerox Modicorp . She is supported by a team of able officers in identifying and selecting suitable candidates for our Clients.

Handled all HR activities for BPL Telecom division. Was responsible for Mid & Senior Management recruitments, Inductions. Defined Corporate HR Policies & Systems, handled Soft Skills Training for Employees across levels.Instrumental in designing the Performance Management System, HR Policy Manual, Training Booklet, Employee KRAs etc.

Managed Customer Service Support Systems at a Corporate Level. Was responsible for Service Systems and Processes nationally. Instrumental in designing Service Operations Processes , Training of Service Professionals, Service Manpower Planning & Analysis of Service Reports. Championed the Customer Satisfaction Surveys for Modi Xerox. Worked in the Quality Function handling ISO Certification for Customer Service operations and Xerox Benchmark Certifications.Responsible for introducing innovative Rewards & Recognition schemes and bonus plans for Service Teams. Won the award for best Service Operations Support in the year 1989-90.