Kala Wade Email & Phone Number

Dallas, Texas, United States

-Manage documentation needs around confidential information of employee files.-Implementing an automation project with physical employee active files to digital files to a system called Workday. -Assist with on boarding employees personal information.-Assisted the Recruiting Department with setting up interviews and being the contact between the.

Oklahoma City Metropolitan Area

• Surpassed all sales targets in 2020; resulted in 26% above plan in the Paint department, 26% above plan for Home Décor, and 18% above plan for Home Organization
• Increased comps (comparable store sales) by 13% in 2020
• Coach and developed a team of eight directly, and manage the store activities around opening, shift changes, and closing procedures to ensure safety and operations throughout the facility
• Oversaw associate scheduling, expenses, merchandise planning, logistics, and tracking. Reviewed and reported any exceptions to the P&L (Profit and Loss Statement). Filed for credits on damage merchandise and followed.
• Conducted weekly inventory audits across departments, and generated daily reports around, sales, safety, loss prevention data, survey results, credit card and warranty sales

Oklahoma City Metropolitan Area

• Oversaw the following departments for a $32M store: Front-end operations, accounting office, receiving, installation, claims, delivery, customer service, administrative office, freight flow, fulfillment, procurement.
• Led a team of two managers and 51 associates; and occasionally 125 when interim store manager; exceeded quarterly revenue goals consistently and went down in shrink by 10 basis points in 2019
• Managed the store safety, inventory strategy, P & L, cleanliness, and DOT compliance for employees and customers; provided training of new operations and procedures as needed.
• Drove operational efficiencies and maximize customer satisfaction daily; rated #2 in the market for Lead To Recommend satisfaction surveys and the #3 market enterprise-wide for a positive in-store experience
• Led daily huddles with the employees to increase engagement, provide performance feedback, coaching, recognition and celebrate service awards
• Collaborated with HR to interview and hire top talent for the store and resolve associate relation issues efficiently

Dallas-Fort Worth Metroplex

• Generated $900K in total savings, $400K of which in accident cost-improvements through evaluating and governing exception reports related to controllable expenses in 2016; results exceeded target goals in these.
• Drove a 10% improvement YOY for physical inventory shrink within the territory
• Led and coached a team of 14 and supported 2,400 managers and associates in the North Texas market
• Recognized for achieving the No. 1 ranking in Most Accident-Free Day stores, No. 2 in Region Safety Performance and top 10% overall for organization
• Achieved a score of 99%, exceeding the goal of 95%, for compliance and regulatory inspections in food safety and environmental compliance
• Conducted daily internal and external investigations for fraud, theft, compliance, ethics, safety, workplace violence, and threat assessment claims at store and market level

Lawrence, Kansas And Dallas, Texas

• Led territory-wide process implementations involving safety, inventory management, investigations, and back-of-house inventory control processes to enhance overall efficiency
• Achieved store and territory performance metrics through the leadership of associates and collaboration with general management highlighting operational excellence in claims, audits, and security
• Led the pilot roll-out of a new claims system that improved visibility and accuracy with item returns and damages including accounting enhancements for the front-end and accounting office operations

Bachelor Of Science (B.S.), Criminal Justice/Law Enforcement Administration

Bachelor Of Science - Bs, Criminal Justice Administration