Working toward efficiency in all things, for all people!PROGRAM MANAGEMENT, GLOBAL PARTNERSHIPS & COMPLIANCE:• Optimize people processes, from problem definition to execution. • Analyze data & conduct research to identify trends that will drive continuous improvement.• Drive all project documentation including project roadmaps, SOPs, comms strategies, user testing, reporting/auditing, and training plans.• Collaborate globally with leaders, teams & vendors to develop seamless operational processes at scale to solve compliance gaps & support Google's People Operations policies. • Spearhead benefits process & tech-stack implementations for services such as: leaves of absence (LOA), healthcare & well-being programs, and new entities in the U.S. and LATAM.EXAMPLE PROJECTS:• [New Country & Entity Implementation] For new LATAM countries, built nuanced leaves & absence protocols from the ground up, navigating intricate local labor laws and statutory benefits in order to integrate Workday configurations, payroll systems, and local social security regulations. Also designed U.S. new entity playbook to streamline benefits creation & supplier onboarding.• [On-boarding / Off-boarding Suppliers] Facilitated launch of Surest, Google's new national medical supplier, in time for Open Enrollment; steering enrollment & data transfer process and customer support strategy. Also supported the deprecation of Talkspace by designing a global comms strategy (including the development of comprehensive FAQs and canned responses), helping to minimize potential disruption for Googlers. • [Technical Configurations] Crafted new U.S. religious accommodation intake process by defining key milestones, facilitating sensitive conversations to define R&R, and driving technical routing requirements. Also drove system design for Argentina childcare reimbursements by mapping out user modules and driving UAT testing.TOOLS: Workday HRIS, Darwin Benefits Software, Asana, Lucid Chart, etc.

Campus Staffing Lead for the Finance Recruiting Pod(Q3 2021)• Created recruiting strategy and drove impact through others by strategically streamlining training, process & execution of 3 Nooglers, delivering 33 OAs (110% to goal) in 2 months across team’s largest client resulting in 55% YoY growth of MBA commitment. • All direct reports hit and surpassed initial goal x2; and collectively, Kala's pod delivered 46 OAs and 30 sourced OAs (out of team’s 60 total MBA OAs).• Automated all-up FinLeads reporting to provide real-time hiring data encompassing Intern hiring and conversions & MBA/MS Campus hiring.

Full-cycle recruiting, sourcing, and client management for non-tech positions such as Finance, YouTube, Sales, and People Operations.(Q1 2021)• Designed MBA sourcing-and-outreach processes to address representation gaps. Used HTML to auto-send personalized emails (increasing reach-outs by 4,000% - 2,000 emails vs 50 daily). • Increased Finance Black-Latinx+ pipeline by researching 11 new DEI-Associations (+8k leads). • Challenged norm of speed & acted as a thought partner for Legal Hiring to co-create new role requirements in order to reduce compliance risk.-----------------------------------------------------------------------------------------------(Q3 2020)• Designed & garnered buy-in to roll-out pooled Finance interviews, resulting in: reduced time-to-hire by 300% (20 v 60 days), 600% increased pass-through-rate from initial interview to offer (60 v 10%), 18 offers in 1 month & 100% client favorability. Pilot influenced scaled org-wide strategy.• Implemented new YouTube group call process, resulting in 34% withdrawals upfront & ~1.5 hours saved / week per recruiter. In total, achieved 22 offers of team's 65; 32% of total (across 7 recruiters).-----------------------------------------------------------------------------------------------(Q1 2020)• Delivered 17 offer-ready MBA candidates (242% above target) across 3 client groups, closed 10 days faster than team average (25 v 35).• Leaned in mid-process for Financial Operations, and achieved 20% higher PTR yielding 3 offer-ready candidates within 3 weeks, doubling team’s total since start (4 months prior).• Proactively re-engineered interview strategy for FP&A client group, resulting in ~50% PTR onsite and 5+ hours saved for leadership.• Spearheaded team’s leads sourcing strategy across all 6 MBA hiring groups, yielding 74% of total offers extended by: prioritizing engagement across DEI affiliations, upskilling 4 sourcers, and streamlining outreach process reducing time-to-contact by 1 week.

Full-cycle recruiting, sourcing, and client management for non-tech positions such as Sales, Legal, Hardware, and People Operations.(Q3 2019) • Achieved 100% of offer target while overseeing 1 full-time and 6 contract recruiters• 81% industry hires; 75% external hires• Designed, implemented, and launched successful Financial Planning & Analysis pilot; influencing 30+ hiring managers to follow a semi pooled hiring process that resulted in hiring ~30 days faster and with ~10% higher pass-through rates than prior cycles.-----------------------------------------------------------------------------------------------(Q1 2019) • Referral Experience Score: 100% satisfied, 23 responses• (With Offer) Candidate Experience Score: 100% satisfied, 24 responses• (No Offer) Candidate Experience Score: 100% satisfied, 44 responses• Spearheaded Diversity & Inclusion initiatives in partnership with gTech / Customer Care leadership, leading a team of 2 other recruiters to process 22 BOLD Intern conversions and developing a training for Hiring Managers and Directors on best practices for hiring underrepresented talent. -----------------------------------------------------------------------------------------------(Q3 2018) • Achieved 165% above target for offer accepts• Sourced 50% of total offer accepts• Used strategic problem solving to close a Hardware role: inherited req, sourced candidates in 7 days, and piloted a straight to onsite batch day model with 8 candidates resulting in 1 OA. Resulted in a 15 day time to hire and influenced client towards increasing future entry level hiring.

Full-cycle recruiting and sourcing for non-tech positions such as Sales, People Operations, Legal, and Marketing.Additional Projects:• Co-led BOLD Intern Conversion hiring, resulting in many hires that self-identify as members from underrepresented communities.• Lime Disability Network Recruiting Partner - reviewed 200+ resumes and engaged in 2 live networking sessions, generating 70+ applications across Google’s business and technical internships. • Hispanic Heritage Month Committee Member - owned judging process, trained 6 judges, and oversaw winner selection.Awards: Nominated for Staffing Program’s Fearlessly Authentic award (Q4, 2017): “Kala is always willing to take on new challenges and help out her teammates. She's innovative and looks for new ways to improve processes. She has a very positive attitude and her teammates always excited to work with her.”

Had a blast engaging 400+ candidates from initial interview to offer - priority on delivering a magical candidate experience!• Achieved 114 offer accepts - 34% above manager's average for offer accepts. • Received 99% candidate satisfaction rate and 98% referral satisfaction rate, while managing 300+ candidates at peak. • Increased offer accepts by 30% by stellar intern project placement. Eventually managed this for all my team’s offer candidates.• Managed candidate engagement, interview prep, interview scheduling, and intern project placement. • Oversaw and managed a hiring committee consisting of several engineers to select final intern candidates. • Assisted the on-boarding and visa teams to ensure candidates are on track to start as planned.Awards: Team Member of the Month for collaboration, excellence, positivity and trust (January 2017) – only 1st year contractor to be voted.Additional projects:• Managed recruiting for Technical Writer role (created hiring process and recruiting templates; conducted host training and provided intern search guidance; screened candidates, scheduled interviews, and generated candidate offer letters). • Led initiative to revise the recruiter email templates for all Tech Intern positions - focusing on content and standardization. Also developed interview tips, role descriptions, and process flow-charts per position type. • Worked on intern project placement for whole team’s offer candidates. Filled projects 84% faster than 2016.• Collaborated with a teammate to update all information/resources on our intern website for 27+ locations.• Met 1:1 with students to aid in resume help for one of Google’s SWE developmental programs. • Co-hosted a YouTube Live Session.

Founded a multicultural sisterhood focused on success in education, self-development, and community empowerment.Alumnae Advisor (2016-2017) • Oversee chapter planning. • Host large-scale success & development workshops. • Conceived/organized first ever Alumnae Weekend! – supervised team of 5 to roll-out programs, PR, and logistics.• Mentor, coach and train college women in areas of education, career search, and event planning.Recruitment Chair (2015-2016) • Successfully devised creative recruitment strategies/events that resulted in 3x the number of previous year's interests.• Tabled at cultural days (La Raza, Asian Pacific Islander Desi & Middle East Fall Welcome, Black Fall Welcome, Resource Fair).• Oversaw recruitment process and trained members to be proficient in chapter by-laws as well as event programming.• Served as the point of contact for new members in regards to organizational expectations, requirements, and internal programming.Academic Chair (2014-2016) • Created program guidelines and awards from scratch. • Monitored participants each quarter and provided direction to increase members' confidence and ability to utilize outside resources.• Hosted quarterly academic workshops to 30+ members.• Recognized academic accomplishments of all active members throughout the year.President (2013-2014) • Created a chapter constitution, instituted event committees, and outlined member requirements.• Delegated tasks and oversaw follow through to ensure completion of assignments met standards of performance. • Maintained a climate of enthusiasm, openness, and concern.• Organized and ran weekly meetings, quarterly/annual retreats. Helped finalize the annual calendar.• Worked with committee chairs on proposed projects for upcoming quarter.• Took feedback from members, faculty advisor and national board to develop ways to improve meetings, projects, and attendance.• Conducted elections and developed succession training for officers.

Work diligently to enhance process improvement and candidate satisfaction in the areas of recruitment and employee on-boarding, as well as develop company-specific marketing strategies. • Aid in the completion of full-cycle recruiting utilizing iCIMS applicant tracking software.• Work hand-in-hand with hiring managers to update all job descriptions company-wide.• Execute iCIMS Hiring Manager roll-out; perform system and data configuration, create a step-by-step HM User Guide, partner with Training Department to craft a fun, hands-on, informative webinar.• Enhance marketing strategies – design promotional flyer, generate culture statement, produce blurbs enticing employee perks, develop millennial marketing and talent pipeline manuals. • Research, connect and post w/ trade schools, universities, Indeed, Craigslist, CalJobs, Idealist, CareerBuilder.• Identify pain points with Senior Manager of TA and hiring managers to increase resumes of qualified candidates.• Initiate change to company website through input on ways to be more user friendly and ADA compliant.• Build and maintain Eden Housing Recruiter LinkedIn and Indeed social media accounts.• Develop an archive documenting templates, project instructions and statuses, iCIMS how-to's, and job posting resources to facilitate the transition of future interns.• Produce open requisition reports.• Initiate background, fingerprinting, reference checks, and new hire packets for potential candidates.

Created procedures, instructions, and operating standards in this newly established role to connect passionate nutrition students to amazing food education opportunities in hopes of enhancing their breadth of hands-on experience to aid them in obtaining a Dietetics Internship/graduate admission. • Recruited, interviewed, and trained interns for three nutrition teams; successfully managed a group of 30+ interns.• Creatively recruited, developed and hosted an orientation for Fruit and Veggie Up! volunteers.• Collaborated with multiple teams to create a master calendar and intern’s quarterly schedules.• Evaluated timesheets and created monthly dining feedback reports for all sustainability and nutrition teams.• Initiated feedback surveys to assess event execution and areas needing improvement.• Successfully designed a professional website to disseminate information to coordinators, interns, and the public.• Built and developed a Google archive of templates, instructions, and event feedback to ease the transition between coordinators upon graduation.

Contributed to the UC Davis student community by providing developmental and relational focused advising in hopes of creating safe, supportive, and rewarding academic and extra-curricular experiences for the diverse range of students within the university's colleges. • Provided one-on-one academic advising to 50+ undergraduate students per week.• Served as the first point of contact for UC Davis students, parents, and Dean's office guests ranging from age 18-70 in a fast-paced, high pressure environment. • Executed multiple presentations for groups of 40+ freshman/transfer students each quarter.• Collaborated with on and off campus resources to better aid students and visiting representatives (Counseling Services, LGBTQIA & Cultural Center).• Represented the College of Agricultural and Environmental Sciences at off-campus events.• Completed detail-sensitive tasks, such as degree checks and general education forms.• Performed administrative duties.• Maintained a clean and welcoming environment at the front desk.

Gained knowledge on experimental protocols and operating procedures while engaging in multiple steps of research design in order to ascertain data on the proposed hypotheses.• Administered standardized tests to research subjects to collect data.• Obtained informed consent of research subjects and/or their guardians.• Conducted internet-based and library research.• Performed data entry and other clerical work as required for project completion.• Managed confidential information with integrity.

Shadowed the administration team and worked side by side with the Cancer Center staff, learning logistics and organizational flow in relation to hospital administration.• Interacted with patients ranging from 21-85 years in age to set up doctors’ MyChart Application.• Communicated effectively with staff at all levels (doctors, nurses, secretaries, HR).• Conducted group tours of the Cancer Center containing about 10 people per week.• Helped patients research and find appropriate information and materials.• Aided patients in wheelchairs.• Interacted with leadership staff.• Completed special projects as assigned.

Learned top tier recruitment strategies that focused on providing exceptional customer service to all clients, candidates, and hiring managers through a highly relationship-driven approach. Enjoyed learning and partaking in the behind the scenes and hands-on action of full-cycle recruitment.• Maintained Taleo by building and posting requisitions, generating reports and transitioning candidates through the hiring process.• Conducted phone screens, input salary levels and extend offer/rejection letters for all professional levels up to Director.• Sourced passive candidates through cold calling.• Completed targeted Boolean searches through social media sites including LinkedIn, Indeed, Google, Beyond.com.• Consulted with hiring managers.• Collaborated with the Human Resources team of 10.