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Jim Kalbach Email & Phone Number

Co-Founder and Principal at JTBD Toolkit
Location: Jersey City, New Jersey, United States 11 work roles 3 schools
1 work email found @mural.co 3 phones found area 551 and 415 LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 3 phones

Work email j****@mural.co
Direct phone (551) ***-****
LinkedIn Profile matched
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Current company
JTBD Toolkit
Role
Co-Founder and Principal
Location
Jersey City, New Jersey, United States
Company size
70 employees

Who is Jim Kalbach? Overview

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Quick answer

Jim Kalbach is listed as Co-Founder and Principal at JTBD Toolkit, a company with 70 employees, based in Jersey City, New Jersey, United States. AeroLeads shows a work email signal at mural.co, phone signal with area code 551, 415, and a matched LinkedIn profile for Jim Kalbach.

Jim Kalbach previously worked as Chief Evangelist at Mural and VP of Customer Experience at Mural. Jim Kalbach holds Mlis, Library And Information Science from Rutgers University.

Company email context

Email format at JTBD Toolkit

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{first}@mural.co
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AeroLeads found 1 current-domain work email signal for Jim Kalbach. Compare company email patterns before reaching out.

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Profile bio

About Jim Kalbach

I'm passionate about the intersection of experience design, innovation, and new ways of working, and have written extensively about these topics in five full-length books:- Collaborative Intelligence (Wiley, 2023)- The JTBD Playbook (Rosenfeld, 2020)- Mapping Experiences, 2nd Ed (O'Reilly, 2020)- Facilitating Remote Workshops (2018)- Designing Web Navigation (O'Reilly, 2007)In 2020, I cofounded the JTBD Toolkit, a comprehensive online resource on the topic of jobs to be done: www.jtbdtoolkit.com

Listed skills include User Experience, Information Architecture, User Experience Design, User Centered Design, and 39 others.

Current workplace

Jim Kalbach's current company

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JTBD Toolkit
Jtbd Toolkit
Co-Founder and Principal
Jersey City, NJ, US
Website
mural.co
Employees
70
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Company profile
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11 roles · 29 years

Jim Kalbach work experience

A career timeline built from the work history available for this profile.

Co-Founder And Principal

Jtbd Toolkit

Jersey City, NJ, US

Chief Evangelist

Current
Mural

San Francisco, California, US

I advocate for imagination work, remote collaboration, creative teamwork, design thinking for MURAL, the leading online digital whiteboard.

Nov 2020 - Present

Vp Of Customer Experience

Mural

San Francisco, California, US

- Built three separate functions within MURAL: Customer Success, Customer Support & Professional Services- Served on MURAL's executive leadership team- Expanded multi-million-dollar accounts at the executive level- Measured and monitored customer health, established deep relationships with customers- Developed and delivered various educational programs.

Mar 2015 - Nov 2020

Co-Founder And Principal

Current
Jtbd Toolkit

A complete resource for all things JTBD with online learning, live workshops, and a range of resources.

Oct 2020 - Present

Instructor

Current
Design, Innovation And Strategy Workshops

Over the past 20 years, I've given professional workshops on experience design, innovation, customer experience, and strategy around the world--in New York City, Hamburg, London, Paris, and Sydney, among other locations. The topics of my courses include mapping experiences, customer journey mapping, jobs to be done, strategy, design sprints, UX design, and.

2008 - Present ~18 yrs 4 mos

Principal Experience Design Consultant

Citrix Online

Fort Lauderdale, FL, US

Oct 2012 - Feb 2015

Principal Ux Strategist

Useeds Gmbh

Berlin, Deutschland, DE

Sep 2011 - Sep 2012

Experience Design Consultant

Lexisnexis

New York City, NY, US

- Consult business units on customer experience and market opportunities- Conduct customer research and develop re-usable methods for workflow analysis- Lead product design teams for UX- Develop UX standards, guidelines, and tools for company-wide use- Serve as an innovation champion within LexisNexis International

Apr 2003 - Aug 2011

Head Of Information Architecture

Razorfish Germany
Feb 2000 - Mar 2003

Research Specialist

Id Media

New York, US

Sep 1997 - Jan 2000

Usability Researcher

I-D Media Ag
1997 - 2000 ~3 yrs
Team & coworkers

Colleagues at JTBD Toolkit

Other employees you can reach at mural.co. View company contacts for 70 employees →

MM Mikell Millar Mikell Millar Colleague at Jtbd ToolkitRedwood City, California, United States, United States View → MA Marc Aitkin Marc Aitkin Colleague at Jtbd ToolkitJohnson City-Kingsport-Bristol Area, United States, United States View → ND Nicki Disz Nicki Disz Colleague at Jtbd ToolkitPhoenix, Arizona, United States, United States View → KG Kyle Gilbride Kyle Gilbride Colleague at Jtbd ToolkitNew York City Metropolitan Area, United States, United States View → AL Austin Luke Austin Luke Colleague at Jtbd ToolkitGreater Boston, United States, United States View → CG Collin Giordano Collin Giordano Colleague at Jtbd ToolkitGreater Sacramento, United States, United States View → CH Cliff Horowitz Cliff Horowitz Colleague at Jtbd ToolkitDenver Metropolitan Area, United States View → MC Matt Crawford Matt Crawford Colleague at Jtbd ToolkitAmes, Iowa, United States, United States View → JK Joseph Kennedy Joseph Kennedy Colleague at Jtbd ToolkitUnited States, United States View → RB Reid Blomquist Reid Blomquist Colleague at Jtbd ToolkitKlamath Falls, Oregon, United States, United States View →
3 education records

Jim Kalbach education

Mlis, Library And Information Science

Rutgers University

Ma, Music Theory And Composition

Rutgers | School Of Graduate Studies

Ba, Communication And Music (Double Major)

Rutgers University
FAQ

Frequently asked questions about Jim Kalbach

Quick answers generated from the profile data available on this page.

What company does Jim Kalbach work for?

Jim Kalbach works for JTBD Toolkit.

What is Jim Kalbach's role at JTBD Toolkit?

Jim Kalbach is listed as Co-Founder and Principal at JTBD Toolkit.

What is Jim Kalbach's email address?

AeroLeads has found 1 work email signal at @mural.co for Jim Kalbach at JTBD Toolkit.

What is Jim Kalbach's phone number?

AeroLeads has found 3 phone signal(s) with area code 551, 415 for Jim Kalbach at JTBD Toolkit.

Where is Jim Kalbach based?

Jim Kalbach is based in Jersey City, New Jersey, United States while working with JTBD Toolkit.

What companies has Jim Kalbach worked for?

Jim Kalbach has worked for Jtbd Toolkit, Mural, Design, Innovation And Strategy Workshops, Citrix Online, and Useeds Gmbh.

Who are Jim Kalbach's colleagues at JTBD Toolkit?

Jim Kalbach's colleagues at JTBD Toolkit include Mikell Millar, Marc Aitkin, Nicki Disz, Kyle Gilbride, and Austin Luke.

How can I contact Jim Kalbach?

You can use AeroLeads to view verified contact signals for Jim Kalbach at JTBD Toolkit, including work email, phone, and LinkedIn data when available.

What schools did Jim Kalbach attend?

Jim Kalbach holds Mlis, Library And Information Science from Rutgers University.

What skills is Jim Kalbach known for?

Jim Kalbach is listed with skills including User Experience, Information Architecture, User Experience Design, User Centered Design, Usability, Experience Design, Human Computer Interaction, and User Interface Design.

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