Supervised and directed retail staff to maintain a positive, efficient, and successful retail floor.Developed flexibility in handling rapidly evolving client & colleague relationships, as well as fluid adaptation to new responsibilities and project prioritization.Maintained a detailed and accurate inventory management system & created strategies to maximize return via on-site storage and just-in-time vendor supply.Worked with retail management to develop dynamic merchandising plans that continuously evolve based on product availability.IT Management / Website DevelopmentEstablished and ran the company IT Department, including Office 365 migration and admin, establishment of IT use policies, and establishment of IT asset tracking system.Implemented and managed a new eCom platform and order fulfillment process.Set up cloud storage for company wide file & resource access as well as critical system backup.Developed a new system for storing and backing up Accounting files to allow for multi-user access.Developed on-demand solutions to live fires.PurchasingCentralized and streamlined purchasing for multiple businesses, both new and established, to leverage corporate purchasing power.Maintained relationships with vendors and contractors from a variety of industries and backgrounds.Worked within dynamic budget constraints to ensure operational needs were met.Negotiated new deals and contracts with vendors, both new and existing.Analyzed company records and adjusted pricing and product offerings to ensure all products met company quality standards while still maintaining target margins.Coordinated first purchase and import of foreign goods, including concurrent setup of FDA permitting, broker and freight paperwork while product was in transit.Developed inventory redundancy systems to lessen the impact of unforeseen issues or supply disruptions.Reviewed Inventory Reports and worked with other management to develop sales or incentives to move slow products.

Understand and communicate marine life environmental needs to a variety of audiences.Supervise and Direct retail staff to maintain a positive, efficient, and successful retail floor.Developed flexibility in handling rapidly evolving client & colleague relationships, as well as fluid adaptation to new responsibilities and project prioritization.Developed a holistic understanding of pet supply vertical integration & supply-vendor relationshipsMaintain detailed and accurate inventory management system & create strategies to maximize return via on-site storage and just-in-time vendor supply.Implement and manage new online sales platform and order fulfillment process.Assist in creating and posting social media content and developing a positive social media presence.

Advise clients on best platforms/services to address budgetary and operational needs.Design and deploy websites custom coded to meet specific client needs.Design and deploy appropriate data solutions for storing employee, client, customer, and inventory information, including retail systems. Integration of e-sales platforms into existing or newly designed web store-fronts.

Administer, Sort, Scan, and Grade standardized testsDeliver and retrieve testing materials from schools throughout district.Manage and Supervise the creation of tests within the Schoolnet system

Establish and oversee the administrative processes necessary for a functional organization. These tasks included: tracking of contact information, establishing and maintaining accurate records, ensuring all membership forms are received, accurately fillied out, and returned on time to members as well as the International Headquarters, planned and advertising events, recruitment, and other varied tasks as necessary.

Provided desktop support for internal employeesMaintained existing computer systemsDeveloped and implemented strategies for increasing efficiency in existing computer systems

Provided support for campus and staff computersMaintained existing computer systemsTaught introductory class on JavaScript programming

Managed team of 15+ agents. Activities included managing team meetings, quality management, and coaching.Provided telephone support to Apple users for iPhone, iPod, Portables and Desktop productsWorked with upper management to ensure a productive and efficient work environment

Modified and enhanced pre-existing web-based applications for better efficiency and productivityProvided desktop support for external/internal customersDiagnosed, repaired and maintained system integrity via remote and local tool sets