Proficient in Microsoft technologies: on-premises and cloud, Windows Desktop and Server management.Skilled in IP Networking, Active Directory, Group Policy, Remote Desktop Gateway, and Hyper-V.Experience with VMware, VMware Horizon, VDI, and Azure AD.Microsoft 365 Administration, including Active Directory and Exchange Server migrations.WatchGuard Firewall management and expertise in various business applications.Network management, monitoring, and IT management by SLA.Design and management of backup, disaster recovery, and cybersecurity platforms.Proficient in creating professional reports/documentation.Familiar with ConnectWise Manage PSA, ConnectWise ScreenConnect, and Invgate Ticketing System.Expertise in remote access solutions: VPN and Terminal Services.Ability to multitask, adapt to change, and work both independently and in a team.Strong troubleshooting skills, consistent communication, and commitment to customer satisfaction.

The following are my roles and responsibilities as an IT Desktop Support Level 1engineer:• Providing first-level technical support to end users for hardware, software, andconnectivity issues.• Troubleshooting and resolving problems related to desktop and laptopcomputers, printers, and other peripherals.• Installing, configuring, and maintaining operating systems, applications, andsystem updates.• Responding to service desk requests and incidents in a timely manner.• Documenting and tracking issues in the service desk system.• Participating in the on-call rotation and after-hours support.• Providing guidance and support to end users on the use of IT systems andequipment.• Assisting with the deployment of new employee setup.• Providing a secure way of giving access to users.

Roles and responsibilities in the company as an IT Support Specialist:• Providing technical support to employees, customers, or clients via phone,email, or in person.• Installing and configuring computer systems, including operating systems,applications, network equipment, and Servers.• Diagnosing and troubleshooting hardware and software issues.• Providing assistance with connectivity issues, including internet and emailaccess.• Maintaining inventory of computer equipment and software licenses.• Ensuring that security protocols are in place to protect an organization's dataand systems.• Updating documentation and creating reports as needed.• Participating in training and professional development opportunities toimprove technical skills.• Assisting with the deployment of new hardware and software

I'm responsible for providing various forms of computer-related technical assistance and improvingthe efficiency of the work of the staff through the use of technology. Provide internal IT support (serversecurity, software updates, hardware maintenance, etc.)

I provide technical support to users, including installing and configuring computersystems, diagnosing hardware and software issues, and providing assistance withPoint Of Sales problems. I also manage the Cignal TV boxes inventory and I am theone who activates it so the end user can use it.