Kaleb Castillo Email & Phone Number

Jersey City, Nj, Us

Englewood Cliffs, Nj, Us

Rochelle Park, New Jersey, Us

- Administration for Microsoft Azure AD users and MFA- Significant contributor to a complete infrastructure upgrade for an organization of 100+ users. • Upgrade network infrastructure building wide. • Planning and implementing new power distribution system in server room. • Installing and migrating to new VMWare Esxi hosts. • Phasing out old servers with security risks.- Primary contact and tech for 3 separate companies, building positive rapport with VIP's and managers- Monitor and maintain patch and security status of servers and workstations via PRTG and Sentinel. - Onsite and remote deployment and troubleshooting of Windows hosts, servers, switches, firewalls- VMware vCenter monitoring and administration of hosts and VMs- Administration of Active Directory users, groups, permissions- Administration O365 licenses, mailbox and group settings- Perform data recovery for clients via various backup solutions- Application of configurations and deployment of Cisco network switches

New York, Ny, Us

• Consistently reaching the top percentages of our help desk leaderboards for tickets completed per week.• Led the floor plan overhaul of an office of 50+ users. Installing networking equipment, workstations, and printers in an efficient and organized manner throughout the office.• Provide onsite and remote network troubleshooting to client base of 60+ companies.• Manage Active Directory users and security groups, creating new accounts and adjusting security permissions.• Administrate Office 365 and Microsoft Exchange users, distributions groups and shared mailboxes.• Perform data recovery via backup solutions such as Carbonite, iDrive.• Manage Synology NAS users and permissions for clients.• Onsite and remote PC and Mac deployment. Hardware and software support.• Detailed documentation of tickets via ConnectWise, documentation of best practices and processes via ITGlue.

• Provide hardware and software support for up to 15 users per day, troubleshooting common issues and implementing solutions in a timely manner.• A member of a team of six workers who successfully created a temporary office consisting of 24 workstations, installing all required hardware and network solutions.• Assist in installing and configuring network switches and wireless access points.

Information Systems

Graphic Design