Kaleb Castillo Email & Phone Number

Jersey City, NJ, US

Englewood Cliffs, NJ, US

Rochelle Park, New Jersey, US

• Administration for Microsoft Azure AD users and MFA- Significant contributor to a complete infrastructure upgrade for an organization of 100+ users.
• Upgrade network infrastructure building wide.
• Planning and implementing new power distribution system in server room.
• Installing and migrating to new VMWare Esxi hosts.
• Phasing out old servers with security risks.- Primary contact and tech for 3 separate companies, building positive rapport with VIP's and managers- Monitor and maintain patch and security status of servers and.

New York, NY, US

• Consistently reaching the top percentages of our help desk leaderboards for tickets completed per week.
• Led the floor plan overhaul of an office of 50+ users. Installing networking equipment, workstations, and printers in an efficient and organized manner throughout the office.
• Provide onsite and remote network troubleshooting to client base of 60+ companies.
• Manage Active Directory users and security groups, creating new accounts and adjusting security permissions.
• Administrate Office 365 and Microsoft Exchange users, distributions groups and shared mailboxes.
• Perform data recovery via backup solutions such as Carbonite, iDrive.

• Provide hardware and software support for up to 15 users per day, troubleshooting common issues and implementing solutions in a timely manner.
• A member of a team of six workers who successfully created a temporary office consisting of 24 workstations, installing all required hardware and network solutions.
• Assist in installing and configuring network switches and wireless access points.

Information Systems

Graphic Design