Kaleb Johnson Email & Phone Number

Overland Park, Kansas, United States

• Troubleshoot external clients' computers, printers, and cell phones via phone calls
• Troubleshoot various issues inside clients' EMR systems
• Maintain software functionality for external clients
• Maintain and update internal knowledge bases for client processes
• Process user provisioning cases for external clients
• Collaborate with Level 2 support technicians regarding advanced solutions to cases

Point Lookout, Missouri

• Maintained software and hardware for campus computers
• Assisted students, faculty, and staff with various software and hardware issues via Help Desk
• Troubleshot computers, printers, and phones on campus
• Organized computers, cables, and other various machines in the Help Desk area
• Used critical thinking and problem-solving skills to efficiently reach the best solutions to IT issues
• Used the above skills and duties to bless those around me

Point Lookout, Missouri

• Worked various positions in the student cafeteria, primarily the dish room, salad bar, and the deli station.
• Worked to ensure sanitation standards were upheld and that work was done efficiently and promptly.
• Worked to provide quality service with a smile to students, faculty, and staff.