Kaleb Johnson Email & Phone Number

Overland Park, Kansas, United States

• Troubleshoot external clients' computers, printers, and cell phones via phone calls• Troubleshoot various issues inside clients' EMR systems• Maintain software functionality for external clients• Maintain and update internal knowledge bases for client processes• Process user provisioning cases for external clients• Collaborate with Level 2 support technicians regarding advanced solutions to cases• Work with external clients' Help Desk managers to find more efficient solutions to issues

Point Lookout, Missouri

• Maintained software and hardware for campus computers• Assisted students, faculty, and staff with various software and hardware issues via Help Desk• Troubleshot computers, printers, and phones on campus• Organized computers, cables, and other various machines in the Help Desk area• Used critical thinking and problem-solving skills to efficiently reach the best solutions to IT issues• Used the above skills and duties to bless those around me

Point Lookout, Missouri

• Worked various positions in the student cafeteria, primarily the dish room, salad bar, and the deli station.• Worked to ensure sanitation standards were upheld and that work was done efficiently and promptly.• Worked to provide quality service with a smile to students, faculty, and staff.