Kaleb L. Email & Phone Number

United States

Stuttgart, Germany

• Administered accounts, applications, and devices within a secure network, utilizing Active Directory, DHCP, Azure, and scripting. Prioritized tasks and addressed technical issues to ensure components remained secure and efficient within compliance of DoD STIGs.• Installed and managed physical workstations, offices, and hardware for military, government, and contracting officials including computers, monitors, KVMs, and fiberoptic network connections within NIPR and SIPR environments.• Created and maintained an up-to-date inventory of the largest data center in the organization, categorizing hundreds of critical network components to effectively provide oversight on system health and improve readiness.• Designed, developed, and tested new VMWare images in a sandbox, enforcing change management procedures and configuration control to ensure newly updated images were secure and aligned with organizational security baselines.

Stuttgart, Germany

• Assisted in the design, development, and testing of USEUCOM’s implementation of Trellix and Microsoft Defender for Endpoint, reading documentation and training to provide insight into the use of each ESS including their capabilities and limitations.• Operated a high-volume help desk utilizing ServiceNow to create and resolve tickets, clearly listening, communicating, diagnosing, and resolving technical issues to support over 4,000 users across multiple countries, achieving a 78.5% first-call resolution rate.• Implemented security protocols, safeguarding user data with enhanced password policies and encryption to secure user accounts and data, maintaining confidentiality, integrity, and availability of both physical and digital workstations.• Supported network setup and maintenance, focusing on cybersecurity by expanding scalability and enforcing segmentation to limit attack surfaces and mitigate damages, hardening endpoints and sensitive internal systems across campus.• Conducted cybersecurity audits and assessments to evaluate the effectiveness of implemented security measures, identify severe and high-level threats, and present resolutions to Change Advisory Board (CAB) meetings, enhancing security posture