Kaleb Mcdaniel Email & Phone Number

• Group leadership/supervision for investigating new products and methods for support/technical field services.• Provide and oversee direct technical support to Critical Support/Service team for advanced technical issues such as root cause analysis of major system failures.• Provide technical support for new sales opportunities with non-standard requirements or conditions.• Interface with external engineering/development teams to establish scopes of work and to monitor performance standards of the Getac Video Solutions product suite.• Participate in customer meetings to interface with client leadership to mold Technical Operationsand design future product roadmaps with development and product managers.• Oversee Technical Field Services operations to improve efficiencies that lead to higher revenue and return rate for deployment services.• Provide input to technical standards and process development.• Provide leadership to Support management and Technical Field Services management for internal operational improvement and execution.

Bloomington, Mn

Atlanta, Ga

- Assist in responding to architectural and technical elements of RFQ's and RFP's.- Responsible for representing the product to clients and at field events such as conferences, seminars, trade shows, etc.- Responsible for technical overlay with SAs and RSMs on all video opportunities.- Responsible for training programs (Technical and Sales).- Responsible for VR and VCI certification training program.

Tucker, Ga

- Onsite implementation of data communications such as vehicle routers and video systems in a pre-sales environment, along with post installation support during the testing & evaluation phase.- Installation and training of data communication and video software on local MDC's and Server environments.- Project manager during full scale deployments. Ensuring that all information is logged and accounts are updated properly for successful customer hand-offs.

Day to day management of customer accounts, along with troubleshooting and technical support spanning from Networking, Software training/implementation, and hardware troubleshooting/installation.

Tucker, Ga