Kaleb Mcdaniel Email & Phone Number

• Group leadership/supervision for investigating new products and methods for support/technical field services.
• Provide and oversee direct technical support to Critical Support/Service team for advanced technical issues such as root cause analysis of major system failures.
• Provide technical support for new sales opportunities with non-standard requirements or conditions.
• Interface with external engineering/development teams to establish scopes of work and to monitor performance standards of the Getac Video Solutions product suite.
• Participate in customer meetings to interface with client leadership to mold Technical Operationsand design future product roadmaps with development and product managers.
• Oversee Technical Field Services operations to improve efficiencies that lead to higher revenue and return rate for deployment services.

Bloomington, MN

Atlanta, GA

- Assist in responding to architectural and technical elements of RFQ's and RFP's.- Responsible for representing the product to clients and at field events such as conferences, seminars, trade shows, etc.- Responsible for technical overlay with SAs and RSMs on all video opportunities.- Responsible for training programs (Technical and Sales).- Responsible.

Tucker, GA

- Onsite implementation of data communications such as vehicle routers and video systems in a pre-sales environment, along with post installation support during the testing & evaluation phase.- Installation and training of data communication and video software on local MDC's and Server environments.- Project manager during full scale deployments. Ensuring.

Day to day management of customer accounts, along with troubleshooting and technical support spanning from Networking, Software training/implementation, and hardware troubleshooting/installation.

Tucker, GA