Customer Service Representative Iii
CurrentActing first point of contact with customers, Processing Customer PO's, Maintaining customer profiles including billing/shipping/products INCO terms, and special requirements, Providing customers with resources or additional information on products and services, Responding to customers needs for product availability, PO status, pricing, and freight, Process and follow-up on customer complaints as it relates to customer orders/invoicing issues/returns/and quality, Establish and maintain effective relationships with customers, Communicating with customers/plant personnel/and carriers to expedite material when needed, Scheduling shipments with carriers, Managing desk load of more than $40M in annual sales, Monthly reconciling/billing of consignment