Kaleb Smith Email & Phone Number

Texas, United States

Product Management - - Scopes billing product requirements with Stakeholders; Works to be the Stakeholders’ voice in collaborating with the Development Teams.- Oversees billing products to manage integration to front-end products like Forte's Checkout service- Analyzes product revenue streams to identify areas for growth- Drive enhancements and develop new products for additional revenue and customer growth- Manages JIRA backlog tasks and creates story tickets for the Development Teams. - Informs Lead Product Managers and Head of Product with summaries of latest Stakeholder requests while managing the Billing Product Roadmap. - Proactively researches latest business trends, products, and potential new revenue streams to help Product and Sales Teams identify market competition and areas of growth.- Coordinates cross-team dependencies and gathers Developer estimates to manage roadmap timelines.Acting Scrum Master - - Acting Scrum Master for product teams that oversee the internal billing system and transactional processing products.- Curates a welcoming, collaborative environment; Supports Developers and QA Testers in their efforts to drive down technical debt and sprint carryover by encouraging them to share any concerns or requests.- Leads weekly Scrum Meetings: Daily Standups, Retros, Planning, and Backlog Refinement meetings.- Presents end-of-sprint metrics to management, helping define new sprint goals and to eliminate roadblocks from previous sprints.

Texas, United States

- Met with Stakeholders and gathered business requirements to scope the project and to assess overall impact on the company. - Utilized JIRA to create tickets and track project progress.- Managed projects to migrate large gift card database to AWS using S3 buckets for data collection, setting up EC2 instances, and coordinating changes to the Aurora database.- Created new Oracle Essbase cubes to equip specific teams with data access.

Texas, United States

- Collaborated directly with the data warehouse team to review and advise on corrections to incoming sources.- Conducted daily integrity reviews of the new data processed into the data warehouse.

Greater Minneapolis-St. Paul Area

Financial Systems Analyst• Gathers business requirements to better realize needs of the project and to assess impacts on the company as a whole.• Uses SQL and Essbase/Power BI to data mine bank database systems. Extracts data to report product balances and risk indicators for assets held to match the General Ledger.• Tests and deploys new business requirements to update system of data and coding changes.• Monitors tickets logged in ServiceNow to support the upkeep on database systems during month end and quarter end.• Renders financial forecasting and analysis, for Management, to ensure projects remain within their scope, schedule, and budget.• Key contributor to audit and tool reviews. Amends documentation and creates new procedures that help execute processes appropriately.• Utilizes MS Project to ensure Critical Path Timelines are realized by reviewing project charter with the business analysts and project manager. Financial Analyst II• Analyzed daily market data to create the bank’s funding curve and provide feedback on the cost and profitability for different business lines.• Secured financial project plans by generating weekly and month end cost tracking and forecasting reports.• Implemented monthly review of documentation for SOX and audit reporting. Worked with department auditor to resolve documentation and data concerns.• Worked with lenders across multiple branches to provide internal loan pricing, prepayment calculations, and client plans.

Shoreview, Minnesota

Project Coordination• Coordinated and managed 12 month project with our IT team to implement new software to manage department portfolio.• Gathered requirements and worked with Business Analysts and Project Manager to stay within scope of project charter. • Managed four mid-level projects simultaneously while successfully surpassing goals and meeting deadlines.• Arranged meetings with multiple department groups and managed small project teams to complete tasks.• Used MS Project to review each project is staying on schedule and to avoid changes to scope, budget, or risks to ensure Critical Path Timelines are completed. Portfolio Management• Slashed financial loss in team’s largest auto loan portfolio by an additional 20% over projected goal of 50% to recover significant funds.• Used SQL queries injunction with Excel (Macros and Pivot Tables), to track portfolio’s ROE and variance analysis.• Coordinated the implementation of Salesforce CRMs for department use and provided training in how to use the application to be able to communicate and accomplish project tasks with internal teams company wide. • Brokered settlement agreements with customers to satisfy probate proceedings and account balances.• Appointed Skip Specialist for Deceased Accounts team due to success with high risk accounts.• Consistently assigned special projects to recover high risk delinquent assets.• Trained and mentored new team members by facilitating opportunities for growth and learning.Customer Service Associate• Collaborated with team members and multiple departments to provide customers with best possible experience.• Efficiently managed a high volume of customer calls while successfully completing ad hoc projects in a timely manner.• Brokered settlement deals with customers to satisfy account balances.

Edina, Minnesota

Administrative Auditor• Created a filing system to allow for proper organization of financial and inventory reports.• Ensured future audit success by generating and reviewing daily reports. • Attained the highest passing external audit score for the theatre in the past three years. • Reviewed controls and administered tests for the update of the internal audit procedure.Client Relations Team Lead & Sales• Implemented sales strategies to increase AMC Stubs program membership by 10% from the previous fiscal year. • Obtained high ratings from corporate supervisors while training the theatre crew on sales tactics, proper operation of projection equipment, and positive client relations.

Greater Minneapolis-St. Paul Area

- Column development, including web site traffic growth and increase readership- Contribute to five different columns- Created a vast network of contacts for reporting and understand of news affairs- Range in different subject matters, positive youthful voice

Greater Minneapolis-St. Paul Area

- Syndicated writer for Bleacher Report- Lead writer for the Minnesota Timberwolves.

Las Vegas, Nevada Area

- Contributed to the website by providing an array of articles based on the subjects or entertainment, video games, movies, and tech- Able to take leadership position and maturity to qualify and match the strict timelines or production- Worked with a team atmosphere in a telecommuted style, able to expand network to people across the nation In this position

Greater Minneapolis-St. Paul Area

- New writing opportunity allowed to branch off and create more topic information - Working for Yahoo! as writer the ability to cover a wide spectrum of topics had been given- With great interaction from the editors I have scaled my writing into new shapes condensing to meet different standards - Each topic of interest is obtainable and publishing has been more news orientated than past articles

St. Cloud, Minnesota Area

• Responsible for developing the financial budget for equipment, apparel and competition expenses• Served as Rowing Team Coach• Lead funding and fundraising activities; Lead formal meetings with the team and university sponsors• Developed and executed recruiting approach to increase membership• Planned the SCSU regatta including logistics and coordination of events as the host university

Emphasis: Financial Economics, Business

Activities and Societies: Formerly a part of the St. Cloud State Rowing team, Residential Hall Association, and currently a part.

Education record