Kaleb Barnum Email and Phone Number
Accomplished Problem Manager adept at identifying and resolving complex issues within diverse technological environments. Skilled in implementing proactive strategies to mitigate risks and optimize technology frameworks. Proficient in analyzing system vulnerabilities and developing effective solutions to ensure robust protection against infrastructure downtime, Capable of contributing to process improvements, utilizing Key Performance Indicators (KPI) to identify and rectify errors, optimize hardware and software efficiencies, and enhance service uptime. Demonstrated ability to collaborate across teams, streamline processes, and enhance overall infrastructure stability. Experience with monitoring tools such as Dynatrace, Aternity, Splunk, SolarWindsExperience with applications such as Microsoft 365, Visio, Visual Basic, Citrix, Nexthink, Docker, PagerDutyExperience with operating systems such as Windows 2008, Windows 2012, Windows 11 Pro, UnixExcellent experience with Content Management System (WordPress). Knowledge of web user interface and its concepts. Immense ability to adapt to changing environment and make decisions. Ability to manage project life cycle effectively. Exceptional skills in web design and prepared strategies. Understanding of SEO and metadata research. Familiarity with Google analytics and Ad Words. Strong writing, editing skills and communication skills.
Primerica
View- Website:
- primerica.com
- Employees:
- 17751
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Life Insurance AgentPrimerica May 2024 - PresentTampa, Florida, United States
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Co-OwnerAgape Pastoral Care Mar 2024 - PresentTampa, Florida, United States
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Senior PastorNew Salem M.B. Church Dec 2019 - PresentTemple Terrace, Florida, United States
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Sr. Problem ManagerCentene Corporation 2020 - 2023Drive identification of lessons learned, using Problem Management techniques to identify root cause and prevent reoccurrence. Ensure that the Problem Management process is documented, understood, and followed.• Collaborated with management to reduce the number Root Cause Categories and redefined definitions.• Assisted developing Problem Practice Key Metric to increase problem resolution time by 10%.• Reduced time of Post Incident Review by 15 minutes by developing a PIR template.• Collaborate with internal and external teams, responsible for ownership and coordination of actions and lessons learned during the ITSM lifecycle.• Oversee collaborative efforts to identify root cause, contributing factors, ensure accurate assignment of ownership of all action items.• Participate in Post Incident Reviews for high priority incidents and customer issues with a focus on process improvement, as well as technical resolution.• Extract trends on case types, root cause closure codes, key problem areas and products. Participate in meetings with technical teams to review recurring Problems and drive for final resolutions. -
Major Incident & Problem ManagerWellcare Health Plans 2015 - 2022Tampa/St. Petersburg, Florida Area• Collaborated to improve troubleshooting process to reduce incidents escalated to the incident management team by 25%.• Mentored to team members, one became the manager of the IROC team and the other became a Sr. Problem Manager within 90 days. • Leads the coordination and resolution of major IT incidents utilizing technical and business resources.• Initiates SWAT Calls and cascades communication to the IT leadership team and additional business parties as needed.• Provides reactive root-cause analysis and proactive trend analysis of IT problems and incidents to identify corrective and preventative measures.• Analyzes incident trend data to identify and eliminate root causes and initiates actions to fix potential interruptions of service.• Generates KPI reports to measure success of the Incident /Problem Management process. Creates trend analysis reports of recurring incidents.• Provides monthly metric reports on outages and major incidents as mandated in our state reporting structure. -
Client Services TechnicianElavon, Inc. 2007 - 2015Tampa/St. Petersburg, Florida Area• Provides tier-1 telephone support for proprietary networked financial applications in UNIX/Linux/Windows/DOS environments.• Receive, evaluate, and troubleshoot computer related issues over the telephone with non-technical external customers.• Diagnose, repair and test computer, network, and software equipment, including UNIX, Linux, Windows, and DOS.• Accurately document all repairs and diagnoses of equipment.• Keep pace with assignment schedule.• Following established procedures, thoroughly install and repair remote applications.• Perform other projects or miscellaneous duties as requested or assigned.• Use of Heat Ticketing System.
Kaleb Barnum Education Details
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Divinity/Ministry -
Computer And Information Systems Security/Information Assurance -
General Studies
Frequently Asked Questions about Kaleb Barnum
What company does Kaleb Barnum work for?
Kaleb Barnum works for Primerica
What is Kaleb Barnum's role at the current company?
Kaleb Barnum's current role is Senior Pastor | Marriage Counselor | Recruiter & Insurance Agent | Licensed, Building Relationships, Protecting Futures | Web Designer.
What schools did Kaleb Barnum attend?
Kaleb Barnum attended Luther Rice College & Seminary, St. Petersburg College, Hillsborough Community College.
Who are Kaleb Barnum's colleagues?
Kaleb Barnum's colleagues are Adailton Paiato, Ursula Burks Johnson, Matt Peterson, Caleb Alcorn, Natalie Harms, Angelina Harvey, Scarllette Salvador.
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Kaleb Barnum
Canadian National Ski Cross Team - Nextgen / 2024 World Junior Ski Cross Champion / Student At University Of Calgary / Canadian Coast Guard, Irb Fast Rescue Craft - Crew Member.British Columbia, Canada -
Kaleb Barnum
Longview, Wa
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