Kaleb Embaugh Email & Phone Number

Cleveland, Ohio, United States

I support our Human-Machine Joint Performance portfolio by connecting DoD customers with Mile Two problem solvers and building a roadmap for success.

Greater Cleveland

As Senior Project Lead I act as a customer liaison, product advocate, and project manager who helps set the long-term vision and strategy for the product, and communicate the strategy to stakeholders and the internal team. I am responsible for managing the product’s progress from start-to-finish and ensuring client goals and satisfaction are achieved while.

Cleveland/Akron, Ohio Area

• Lead the PRADCO assessment team consisting of Management Consultants, Senior Management Consultants, and administrative support staff
• Create and implement the PRADCO assessment strategy throughout the organization
• Ensure the ongoing accuracy and reliability of the PRADCO assessment process
• Identify gaps and new best practices, implement new processes as needed
• Measure effectiveness and drive performance throughout assessment related initiatives

Cleveland/Akron, Ohio Area

Cleveland/Akron, Ohio Area

• Serve as an account manager and main point of contact for key clients. Develop relationships with customer stakeholders and communicate regularly to ensure that all client needs are met
• Determine candidates’ fit with organizations through data driven analysis and individual assessment to ensure long-term, effective personnel solutions
• Conduct validation studies to support organizations in benchmarking competencies for successful performers in a particular role
• Conduct adverse impact analyses to ensure selection procedures are aligned with the EEOC Uniform Guidelines and industry best practices
• Present study findings to stakeholders and senior leadership in a concise and relevant manner
• Act as a subject-matter expert for business development functions such as employee growth, performance management, assessment, and selection

San Francisco Bay Area

• Assist with quantitative and qualitative analyses of large scale survey data to better understand player motivations and preferences
• Create compelling visuals that show results in an impactful and intuitive fashion
• Write articles to communicate complex findings in a relatable way, and deliver the implications for game designers and players alike

North Canton, OH

• Conveyed practical and legal advantages of data driven human capital decisions
• Implemented functional job analyses (collected and utilized data from archives, interviews, surveys and subject matter experts)
• Advised and informed top management regarding the development of an organizational foundation for scientifically and legally valid compensation, selection and performance appraisal

The University Of Akron

• Fulfilled all instructor responsibilities, created classroom activities, maintained office hours and performed administrative duties
• Developed and delivered engaging lectures on over 40 psychology topics
• Graded written assignments and provided students individualized developmental feedback
• Received aggregate student evaluations above 4.5/5.0 for all classes taught (190+students)

• Combined I/O expertise with product and role knowledge to best develop superior technician competencies
• Met one-on-one with employees to identify individual development needs, create developmental action plans and assist with quantifiable follow-through over time
• Leveraged direct observation of employee performance to inform individualized coaching
• Designed and implemented departmental training for new and existing employees (60+ employees)

• Responsible for timely and accurate response to global customer support needs. Allocated team resources and responsibilities in order to best meet client demands
• Led team that set departmental records for customer response times
• Credited with reducing call center overflows by 374% over six month period
• Made decisions regarding staffing, shipment of products and departmental action during customer crises such as hurricanes, theft and total software and hardware failure

• Delivered premier technical support for a wide range of products and software to a global customer base - support was delivered over the phone and via direct system connections
• Promoted to top technician status
• Rated a top performer, earning an average call audit rating of 97.5/100
• Assigned high profile tasks such as a fraud issue involving the Secret Service and PCI compliance customer negotiations
• Independently solved customer crises, in one instance saving a client over $100,000

Master Of Arts (M.A.), Industrial And Organizational Psychology

Activities and Societies: I/O Club Officer

Bachelor Of Arts (B.A.), Psychology, Cum Laude

Activities and Societies: Research Assistant