Kaleb Embaugh Email & Phone Number

Cleveland, Ohio, United States

I support our Human-Machine Joint Performance portfolio by connecting DoD customers with Mile Two problem solvers and building a roadmap for success.

Greater Cleveland

As Senior Project Lead I act as a customer liaison, product advocate, and project manager who helps set the long-term vision and strategy for the product, and communicate the strategy to stakeholders and the internal team. I am responsible for managing the product’s progress from start-to-finish and ensuring client goals and satisfaction are achieved while remaining within the agreed upon scope.

Cleveland/Akron, Ohio Area

• Lead the PRADCO assessment team consisting of Management Consultants, Senior Management Consultants, and administrative support staff• Create and implement the PRADCO assessment strategy throughout the organization• Ensure the ongoing accuracy and reliability of the PRADCO assessment process• Identify gaps and new best practices, implement new processes as needed• Measure effectiveness and drive performance throughout assessment related initiatives

Cleveland/Akron, Ohio Area

Cleveland/Akron, Ohio Area

• Serve as an account manager and main point of contact for key clients. Develop relationships with customer stakeholders and communicate regularly to ensure that all client needs are met• Determine candidates’ fit with organizations through data driven analysis and individual assessment to ensure long-term, effective personnel solutions • Conduct validation studies to support organizations in benchmarking competencies for successful performers in a particular role• Conduct adverse impact analyses to ensure selection procedures are aligned with the EEOC Uniform Guidelines and industry best practices• Present study findings to stakeholders and senior leadership in a concise and relevant manner• Act as a subject-matter expert for business development functions such as employee growth, performance management, assessment, and selection• Coach high potential leaders based on 360° feedback and assessment data, enabling them to maximize their potential within their organization• Provide training for key client personnel in the areas of assessment, behavioral interviewing, social styles, and conflict management

San Francisco Bay Area

• Assist with quantitative and qualitative analyses of large scale survey data to better understand player motivations and preferences• Create compelling visuals that show results in an impactful and intuitive fashion• Write articles to communicate complex findings in a relatable way, and deliver the implications for game designers and players alike

North Canton, Oh

• Conveyed practical and legal advantages of data driven human capital decisions• Implemented functional job analyses (collected and utilized data from archives, interviews, surveys and subject matter experts)• Advised and informed top management regarding the development of an organizational foundation for scientifically and legally valid compensation, selection and performance appraisal

The University Of Akron

• Fulfilled all instructor responsibilities, created classroom activities, maintained office hours and performed administrative duties• Developed and delivered engaging lectures on over 40 psychology topics• Graded written assignments and provided students individualized developmental feedback• Received aggregate student evaluations above 4.5/5.0 for all classes taught (190+students)

• Combined I/O expertise with product and role knowledge to best develop superior technician competencies• Met one-on-one with employees to identify individual development needs, create developmental action plans and assist with quantifiable follow-through over time • Leveraged direct observation of employee performance to inform individualized coaching• Designed and implemented departmental training for new and existing employees (60+ employees)

• Responsible for timely and accurate response to global customer support needs. Allocated team resources and responsibilities in order to best meet client demands• Led team that set departmental records for customer response times• Credited with reducing call center overflows by 374% over six month period• Made decisions regarding staffing, shipment of products and departmental action during customer crises such as hurricanes, theft and total software and hardware failure

• Delivered premier technical support for a wide range of products and software to a global customer base - support was delivered over the phone and via direct system connections• Promoted to top technician status• Rated a top performer, earning an average call audit rating of 97.5/100• Assigned high profile tasks such as a fraud issue involving the Secret Service and PCI compliance customer negotiations • Independently solved customer crises, in one instance saving a client over $100,000

Master Of Arts (M.A.), Industrial And Organizational Psychology

Activities and Societies: I/O Club Officer

Bachelor Of Arts (B.A.), Psychology, Cum Laude

Activities and Societies: Research Assistant