Kaleb Frink Email & Phone Number

United States

Greater Omaha Area

Responsible for AirCom, the nation's largest communication center for emergency medical air transport. Manage accuracy and efficiency of staff at delivering a life saving service in 26 states. Partner with the communities and customers we service to understand obstacles and develop processes that are lean and effective to exceed expectations. Manage the facility and all operating costs associated with running the business and remain within budget expectations.

Responsible for day to day operations at AirCom, the nation's largest communication center for emergency air medical transport. AirCom is a 24/7 operation responsible for handling incoming requests for service, all communication regarding ongoing missions, and flight following to ensure safe returns of the crew.

Greater Omaha Area

Responsible for leading and directing client service and operations activities, which include developing client relationships, providing consultative advice to clients, ensuringquality of programs, and development of assigned staff ensuring these functions meet the individual, unique needs of my clients.

Omaha Ne

Manage day to day operations for programs, in two locations, one of which was overseas. I oversaw 7 Full time managers, 21 Support staff, and over 300 part time phone associates. Responsible for managing the client relationship as well as meeting Key Performance Indicators like Average Handle Time, Sales Performance Metrics, and Quality of service provided.

Omaha Ne

Oversee day to day operations for multiple clients. Responsible for meeting Key Performance Indicators like Average Handle Time, Sales Perfomance metrics, and Quality of service provided. Staff included 4 full time supervisors, 45 full time support staff, and over 1000 part time phone agents.

Managed day to day operations for a Financial Services client. Responsible for 2 Full time managers, 4 Full time Supervisors, 40 support staff and over 600 part time agents. Responsible for managing the client realationship, improving Key Performance Indicators to exceed expectations, and Performance reviews.

Oversee day to day operations for multiple clients. Responsible for meeting Key Performance Indicators like Average Handle Time, Sales Performance metrics, and Quality of service provided. Staff included 4 full time supervisors and 45 full time production employees.

Managed a sales branch including 1 full time Assistant Branch Manager, 6 full time Team Leaders, 1 full time Branch Office Assistant, and over 60 part time sales representatives I was responsible for the development of all my staff as well as meeting and exceeding client expectations.

Assisted in managing a branch of telephone sales representatives including 3 full time Team Leaders, 1 full time Branch Office Assistant, and over 30 part time sales representatives I was responsible for the development of all my staff as well as meeting and exceeding client expectations. Through my hard work and team performance I was promoted to Branch Manager.

Managed a team of telephone sales representatives responsible for exceeding key performance indicators. Through my hard work and team performance I was promoted to Assistant Branch Manager.