K Lewis Email & Phone Number

Roseville, CA, US

• Supported IT requests from 230+ end users, for 9 regional offices across Northern California
• Assisted with UnionWare member database containing 67,000+ active Member records, and 100+ related objects
• Maintained, administered, and supported a wide variety of applications & software suites: Microsoft (SharePoint, Office 365, Active Directory, SQL Server Management Studio); Cisco (Fire Power, Call Manager, Contact.
• Championed adoption of new technologies and oversaw product lifecycles: requirements gathering, business logic development, implementation, administration, and end-user training & support
• Responsible for setup and troubleshooting of all aspects of simultaneous multi-location election phone banks with auto-dailing
• Spearheaded initiatives to improve data quality: voter data mapping, address standardization, do-not-contact fields

San Mateo, CA, US

• Collaborated with development and product teams on scope, requirements, solutions, improvements, constraints, and risks for weekly software releases using Agile methodologies
• Performed regular functional and regression testing of new and existing features
• Reviewed user interfaces for functionality, consistency, and conformity with brand guidelines
• Interpreted testing results to determine and report areas of improvement throughout the development process
• Identified, isolated, reproduced, and documented defects and data integrity issues
• Maintained deep understanding of internal products and databases

San Mateo, CA, US

• Administration and configuration of Salesforce.com through growth from 500 to 3,000+ user seats
• Assisted growth of team from 1 to 7 members, including hiring and training processes
• Customized and implemented profiles, roles, security settings, sharing rules, permission sets, page layouts, custom objects & fields, validation rules, reports, dashboards, DataLoader, Visualforce, Apex (Java) triggers.
• Established technical support help desk for Salesforce.com and a variety of internal proprietary applications as we transitioned across multiple helpdesk ticketing platforms: Atlassian JIRA, Kayako, FreshDesk, SFDC Cases
• Developed reports, dashboards, and queries in SQL and Splunk to monitor data hygiene and integrity
• Performed regular application integration, testing, and evaluation to ensure quality and consistency

San Mateo, CA, US

• Managed a pipeline of prospective customers within Salesforce.com
• Guided potential clients through qualification process, analyzed potential for solar energy utilizing proprietary tools and satellite technology
• Scheduled consultations and managed consultants’ calendars throughout 14 state service area
• Selected to coach new employees on sales tools and applications

Richfield, Minnesota, US

• Maintained consistent and courteous customer service, technical support and training in a dynamic retail environment, on-site in client's own homes, via phone and via email
• Proven ability to establish priorities, work independently, proactively resolve problems, address client needs, deliver results, and ensure a positive overall customer experience
• Awarded Customer Service MVP and national Client Satisfaction recognition

• Implemented online campaigns for social and environmental advocacy organizations
• Utilized skills in HTML, CSS, information architecture, graphic design and Adobe Photoshop