As an experienced Mortgage Banking Operations Leader with over 8 years of expertise, I specialize in managing multistate property taxes, ensuring compliance, and optimizing operational efficiency. My career at Tata Consultancy Services as a Team Lead has provided me with a comprehensive understanding of mortgage processes, real estate taxation, and team management.I lead a team of 18 professionals, where my responsibilities include overseeing property tax payments, maintaining quality assurance standards, and enhancing service delivery. My strong focus on performance management, conflict resolution, and report generation has consistently resulted in improved productivity and client satisfaction.Key highlights of my career include:Successfully managing multistate property tax operations, ensuring timely and accurate payments.Leading initiatives to streamline processes, resulting in increased efficiency and reduced operational costs.Implementing effective quality assurance measures that have led to a significant improvement in service delivery.Excelling in client communication, maintaining strong relationships, and ensuring adherence to SOP guidelines.Providing comprehensive training and onboarding to new employees, fostering a collaborative and high-performing team environment.I am passionate about leveraging my skills in mortgage operations and real estate taxation to drive continuous improvement and deliver exceptional results. As I seek new opportunities, I am eager to bring my expertise to a dynamic organization where I can contribute to operational excellence and growth.