- Understand customer needs and goals to build strong relationships.- Act as the primary point of contact and advocate for customers.- Assist new customers with onboarding and provide product training.- Proactively engage with customers to identify upselling opportunities.- Monitor customer health and address potential issues promptly.- Collaborate with internal teams for a seamless customer experience.- Conduct feedback sessions to gather insights and improve the product.

- Conduct market research to identify trends and audience preferences,ensuring content relevance and engagement.- Manage and oversee all social media platforms, including but not limitedto Facebook, Instagram, Twitter, LinkedIn, and Pinterest.- Collaborate with cross-functional teams to ensure campaign alignmentwith overall marketing strategies.- Maintain a consistent brand voice and visual identity across all socialmedia channels.

- Develop and implement comprehensive social media strategies toenhance brand visibility and engagement across various platforms.- Create and curate engaging content, including text, images, and videostailored to the target audience and brand voice.- Collaborate with cross-functional teams to align social media efforts withoverall marketing goals and campaigns.