Core Values:HonestyHard Work EthicPersonal ResponsibilityContinuous ImprovementCurrent Overview:Operations & Digital Communications ManagementTechnical Solutions and AutomationWorkforce Management SolutionsData Security and Compliance Focus:How do we implement innovation strategies to drive revenue, improve the internal/external customer experience, and sustain the ideal culture in the workplace via technology.•Manages multiple projects and processes while providing technical insight and business requirements. •Maintains systems by researching and resolving problems; maintaining system integrity and security.•Work Force Management•Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.•Prepares reports by collecting, analyzing, and summarizing information.•Contributes to team effort by accomplishing related results as needed.•Develops problem solutions by studying system capabilities; analyzing alternative solutions; preparing system specifications; writing programs.•Identifies project requirements by interviewing customers; analyzing operations; determining project scope; documenting results; preparing customer contracts.•Develops project estimates by identifying phases and elements, personnel requirements, and costs.•Provides reference for customers by writing documentation; providing support and help.•Maintains quality service by establishing and enforcing organization standards.Specialties:•Proficient in developing contact center processes and maintaining an agile technical architecture for operations. •Knowledgeable in restaurant/bar management •Experienced in coaching and exposing strengths in others•Lean Six Sigma Green Belt Certification•Dale Carnegie: Effective Communications / Human Relations Course Completion•Toastmaster