- Responsible for the day-to-day running of the company- Maintaining performance of the company and producing strategic operating plans- Continuous monitoring of annual budget to ensure that revenue / sales targets are met- Research & implement new initiatives to drive revenue- Prioritise team workloads daily to ensure efficiency - Ensure team are taking ownership and meeting deadlines- Implementation and management of workflows- QA across the business to ensure… Show more - Responsible for the day-to-day running of the company- Maintaining performance of the company and producing strategic operating plans- Continuous monitoring of annual budget to ensure that revenue / sales targets are met- Research & implement new initiatives to drive revenue- Prioritise team workloads daily to ensure efficiency - Ensure team are taking ownership and meeting deadlines- Implementation and management of workflows- QA across the business to ensure continual improvement of processes- Ensure all processes and procedures are consistently up to data and being followed- Preparation of financial reporting- Budget planning and forecasting- Monitor & implement Company Policies & Procedures- Staff development and mentoring- Monitoring and improving CSI & KPI results- Meeting daily & weekly targets- Ability to work autonomously- Ability to hold a conversation while following a script to deliver clients message- Dealing with customers over the phone / email / SMS- Facilitating conflict resolution by acting as liaison between customers & internal departments- Actioning customer feedback- Drive customer satisfaction process change across all areas of the Dealership- Respond promptly to all customer service enquiries- Communicate, problem solve & coordinate resolutions, responses and complaints- Enter all customer service outcomes & queries into in-house computer system (DMS) Show less

HTR Distribution Pty Ltd is the appointed as the National Distributor for Westlake Tyres.HTR's product portfolio includes some of the most popular Westlake tyre sizes available including a range of Passenger, UHP, SUV, Light Truck, Truck & Bus, Industrial, Agricultural and Earthmover tyres designed to meet various application requirements.- Monitor & maintain RDS (Remote Desktop Services) and computer systems & network- Monitor & maintain Email Server and set-up new… Show more HTR Distribution Pty Ltd is the appointed as the National Distributor for Westlake Tyres.HTR's product portfolio includes some of the most popular Westlake tyre sizes available including a range of Passenger, UHP, SUV, Light Truck, Truck & Bus, Industrial, Agricultural and Earthmover tyres designed to meet various application requirements.- Monitor & maintain RDS (Remote Desktop Services) and computer systems & network- Monitor & maintain Email Server and set-up new user’s accounts, profiles, and passwords- Veeam Backup & Replication: Overseeing forward incremental & reverse incremental backup- Long-term archiving and ‘3-2-1’ backup compliance (3 copies, 2 types of media, 1 offsite)- Troubleshoot system & network problems- Liaising with external IT Company (Megabus Software) with Open Cases regarding IT issues- Assist in managing Windows Server 2003- Assist in managing network switches, firewalls, routers, & gateways - Assist in managing NAS storage. Show less

In this role my duties have included but not limited to the following:- Ownership of a dedicated territory: NEW SOUTH WALES- Maintaining and building on the current customers & resurrecting lost/delinquent accounts- Achieve daily sales budgets- Process incoming telephone sales and product enquiries- Provide regular product information and updates - Support Area Managers in the field- Assist Warehouse Personnel as required- Dedicated customer service-… Show more In this role my duties have included but not limited to the following:- Ownership of a dedicated territory: NEW SOUTH WALES- Maintaining and building on the current customers & resurrecting lost/delinquent accounts- Achieve daily sales budgets- Process incoming telephone sales and product enquiries- Provide regular product information and updates - Support Area Managers in the field- Assist Warehouse Personnel as required- Dedicated customer service- Liaise with transport companies, clients and book transport - Oversee freight and logistics coordination- Assisting Logistics department with freight reconciliation - Produce delivery dockets and write up transport con notes - Follow up outstanding PO's weekly - Liaise with warehousing team to ensure accurate and timely receipt and despatch of products- End-of-the-Day / Month computing (accounting) procedures Show less

- Ownership of a dedicated territory: VICTORIA (including Tasmania)- Processing incoming telephone sales and enquires from all areas- Providing regular product information / updates to dealer network in my area- Achieving sales results- Supporting Area Managers in the field- Assisting warehouse personnel as required- Exceeding monthly sales targets- Daily, weekly, and monthly reporting- Dedicated customer service

Autosports Group is Queensland’s authorised dealership for Audi, Bentley, Maserati and Lamborghini.In this role my duties have included but not limited to the following:- Management of mainly (outbound) & inbound customer contact via telephone, email, & SMS- Outbound customer retention & prospecting activities- Contributing to marketing & business development activities - Providing outstanding customer experiences- Implement strategies to improve service… Show more Autosports Group is Queensland’s authorised dealership for Audi, Bentley, Maserati and Lamborghini.In this role my duties have included but not limited to the following:- Management of mainly (outbound) & inbound customer contact via telephone, email, & SMS- Outbound customer retention & prospecting activities- Contributing to marketing & business development activities - Providing outstanding customer experiences- Implement strategies to improve service retention for all franchises- Implement strategies to monitor & improve customer satisfaction - Assisting the BDM manager in the running of the Business Development Centre- Administering the Audi CEM Portal Show less

In this role my duties have included but not limited to the following:- Ownership of a dedicated territory, being New South Wales- Maintaining and building on the current dataset and resurrecting lost/delinquent accounts- Achieve daily sales budgets- Process incoming telephone sales and product enquiries- Provide regular product information and updates- Support Area Managers in the field- Assist Warehouse Personnel as required- Liaise with transport… Show more In this role my duties have included but not limited to the following:- Ownership of a dedicated territory, being New South Wales- Maintaining and building on the current dataset and resurrecting lost/delinquent accounts- Achieve daily sales budgets- Process incoming telephone sales and product enquiries- Provide regular product information and updates- Support Area Managers in the field- Assist Warehouse Personnel as required- Liaise with transport companies, clients and book transport - Produce delivery dockets and write up transport con notes - Follow up outstanding PO's weekly - Liaise with warehousing and distribution team to ensure timely despatch of product orders- Processing Credit Card & MOTO payments - End-of-the-Day / Month computing (accounting) procedures Hamilton Tyre and Rubber Co. was incorporated in 1967 as a supply warehouse facility to the Millard Tyre Centre Group. Specialising in the supply of agricultural tyres to regional tyres centres throughout Australia. Show less

- Liaising with Director about client accounts- Providing support to Director in the day to day running of the business- Senior account management of clients and employees including rostering of staff- Communicating with clients in regards to work completed and results obtained / achieved- Sending emails to clients, end of day emails and/or detailed end-of-month summary reports- Preparation of end-of-month reports, spell checking, verifying codes in raw data, - Creating… Show more - Liaising with Director about client accounts- Providing support to Director in the day to day running of the business- Senior account management of clients and employees including rostering of staff- Communicating with clients in regards to work completed and results obtained / achieved- Sending emails to clients, end of day emails and/or detailed end-of-month summary reports- Preparation of end-of-month reports, spell checking, verifying codes in raw data, - Creating master call sheets; transferring into reports; summarising results- Liaising with clients for their working requirements; collating rosters- Checking timesheets; clock on and clock off times of staff; approving pay sheets- Preparing call reports for staff; downloading of raw data from clients internet database- Checking reports and observing KPI’s- Collating weekly reports to Director and clients- Liaising with staff re sick days; time off; time management and Human Resources tasks- Preparing for client meetings; collating and printing end-of-month reports Show less