Keith Alexander-Arceneaux Email & Phone Number

Wichita, Kansas Metropolitan Area

Wichita, Kansas Area

• Responsible for overall daily hotel front office operations for a 302-room property with over 32,000 square feet of meeting space producing revenues in excess of $13 million dollars annually. The Front Office Departments which includes: Guest services, Reservation, Concierge, Bellman and Shuttle Service.• Implemented new core standards with a primary focus on customer service, overall arrival and Make it right.• Handled all customer concerns with a pleasant and professional demeanor.• Supervised staff of between 15-20 guest service ambassadors.• Coordinates daily, weekly and monthly staff meetings that address any outstanding issues, upcoming information, current changes in policy and record the minutes as well as record the agenda• Conducted coaching/counseling sessions, performance evaluations, discipline documents, and terminations.• Managed the ordering (Vistar & Ben E. Keith) and replenishment of hotel Made Market, with annual sales of $50,000+• Assisted other departments as needed including accounting, food and beverage, banquet and sales.• Carried out responsibilities as Manager on Duty with a staff up to 140 ambassadors.

Wichita, Kansas Area

• Manage scheduling and payroll for department ensuring that the department operates per budget.• Increased overall guest survey scores, hotel quality assurance, IHG Reward applicants, and hotel RevPAR.• Act as Manager on Duty while working, resolving guest complaints and guest reviews to ensure an outstanding experience for each guest. • Trained staff and implemented policies and procedures which resulted in a more efficient hotel.• Coordinate staff meetings that address any outstanding issues, give appreciation to staff who have showed exemplary customer service and forecast the upcoming weeks.• Ensured Payments (Invoices and Expense Reports) for the hotel and other personnel of the company.• Responsible for coordination of sales(contracts) and set-up of meeting events.• Inspect rooms, verify and report status and/or discrepancies of rooms.

Wichita, Kansas Area

• Ensure guest satisfaction by providing exceptional customer service.• Partner with peers to ensure quality and completion of assignments.• Successfully overcomes escalations/conflicts in a reassuring manner.• Ability to establish trust to provide a seamless stay for each guest.• #1 in sign-up for Hilton Honors and hotel #4 in the nation.

Greater New York City Area

• Assist in maintaining clean and organized floor and stockroom.• Prepare merchandise for transfer to other Club Monaco stores.• Coordinate with sales and visual staff in stocking up the store with merchandise received.• Receive and document all incoming merchandise.

• Reviewed accounts and charges for guest during check-out procedure.• Answered inquires related to hotel services and amenities.• Made transactions, corrections, and adjustments to the hotel books.• Balance all revenue and settle outstanding accounts.• Run audit reports for the front desk system.• Assisted Front Desk Associates with guest problems and complaints.• Ensured that necessary information was submitted to the appropriate divisions in the corporation. • Developed strong working relationships; and supported team to achieve goals.• Monitored room availability and communicated to revenue manager.

Greater New York City Area

• Greeted the visitors entering the premises.• Make, confirm, and cancel reservations for guest.• Gave out guest passes to non-members who entered the club.• Transmit and receive messages using equipment such as telephone, fax and switchboard.• Answer inquiries pertaining to hotel amenities, registration of guests and shopping, dining, entertainment and travel directions.• Liaison with housekeepers for check-outs, stayovers’, and vacant rooms.• Respond and take action on guest complaints and problems.• Deposit guests' valuables in safe- deposit box or hotel safe.• Communicate effectively with the front office and other departments.

Finance, General

Wall Street Club

Associate Of Arts (A.A.), Business Administration, Management And Operations

Activities and Societies: Debate Team( National Champions)

Education record