Kaley Boyd Email & Phone Number

• As a team leader in my current role, I oversee a group of associates across various teams involved in payer implementations, vendor integrations, provider implementations and training. I play a key role in managing and.
• Promoted from Senior Solution Consultant to Manager, Solution Delivery within four (4) months of initial hire.
• Recognized for consistently exceeding quality and revenue targets by leading successful implementation/integration efforts.
• Conceptualize, design, and deliver strategies to drive and improve individual client health and overall experience.
• Streamline efforts through creation and deployment of project schedules for first-of-kind implementations.
• Motivate and facilitate associates in meeting quarterly booking targets by leveraging client relationships, solution knowledge, and implementation timeline expertise.

• With this company, I was responsible for overseeing plan provisions, administrative events, and delivery channel documentation for clients who were receiving ongoing delivery of our services. This involved managing and.
• Ensured and maintained client satisfaction through domain consulting, requirements creation, and maintenance.
• Acknowledge for consistently generating results by leveraging talent/resources on team and meeting clients' needs.
• Directed and monitored ongoing delivery of Annual Enrollment and other large-scale projects for three clients, including Affordable Care Act requirements.

Orlando, Florida Area

• I was brought on board to lead and grow the Aon Retiree Health Exchange division, leveraging my expertise in leadership, project management, and process improvement. In this role, I acted as the primary point of.
• Administered and confirmed on-time and high-quality delivery of all vendor, client, and carrier implementation work by planning sponsors and participants.
• Focused on project planning, scheduling, and managing meetings, capacity and utilization management, and delegating work to track status of outstanding work and meet deliverables.
• Continuously identifies areas for team members' growth and provides individual development opportunities in those areas.
• Saved approximately 2,000 working hours per year through effective implementation of Aon's new Plan Data vendor.

Orlando, Florida Area

• During this role, I offered consulting services to clients on health and welfare benefits administration, with a strong focus on ensuring client satisfaction. This involved providing domain consulting, creating and.
• Credited with securing two years of Enthusiastic Client Certificates for four aligned clients.
• Spearheaded and facilitated update of all relevant requirements documents for plan provisions, administrative events, and delivery channel documentation for clients engaged in ongoing delivery.
• Administered ongoing delivery of Annual Enrollment and other large-scale projects for four clients, including Affordable Care Act requirements.

• In this position, I took on the responsibility of managing and maintaining legal and governance documents, with a focus on minimizing risk and avoiding penalties. This included overseeing the compliance and.
• Built and maintained strong relationships with partners, fostering trust and collaboration to improve overall performance and outcomes, while acting as liaison between Company and Medicare Shared Savings Program.
• Built partnerships with ACO partners to ensure that all providers, suppliers, and practices followed regulatory guidelines, improving overall quality of care and minimizing risk.
• Continually trained ACO partners, providers, medical practices, and field staff, resulting in enhancing performance and improving outcomes.
• Performed regular audits of all ACO documents and structures, ensuring CMS audit readiness and minimizing non-compliance risks.
• Held previous roles from April 2005 to April 2012.

Lake Mary, Florida

Lake Mary, Florida

Lake Mary, Florida

Lake Mary, Florida

Lake Mary, Florida