Kaley Boyd Email & Phone Number

As a team leader in my current role, I oversee a group of associates across various teams involved in payer implementations, vendor integrations, provider implementations and training. I play a key role in managing and ensuring timely delivery of Electronic Visit Verification solutions. Throughout the process, I prioritize continuous improvement, both internally and for our clients, and maintain clear and effective communication with all stakeholders.My Key Accomplishments:• Promoted from Senior Solution Consultant to Manager, Solution Delivery within four (4) months of initial hire.• Recognized for consistently exceeding quality and revenue targets by leading successful implementation/integration efforts.• Conceptualize, design, and deliver strategies to drive and improve individual client health and overall experience.• Streamline efforts through creation and deployment of project schedules for first-of-kind implementations.• Motivate and facilitate associates in meeting quarterly booking targets by leveraging client relationships, solution knowledge, and implementation timeline expertise.

With this company, I was responsible for overseeing plan provisions, administrative events, and delivery channel documentation for clients who were receiving ongoing delivery of our services. This involved managing and facilitating all necessary updates to requirements documents to ensure that our clients received the most up-to-date information.My Key Accomplishments:• Ensured and maintained client satisfaction through domain consulting, requirements creation, and maintenance.• Acknowledge for consistently generating results by leveraging talent/resources on team and meeting clients' needs.• Directed and monitored ongoing delivery of Annual Enrollment and other large-scale projects for three clients, including Affordable Care Act requirements.

Orlando, Florida Area

I was brought on board to lead and grow the Aon Retiree Health Exchange division, leveraging my expertise in leadership, project management, and process improvement. In this role, I acted as the primary point of contact for our implementation services team, providing direction, answering questions, and offering support to ensure effective issue resolution.My Key Accomplishments:• Administered and confirmed on-time and high-quality delivery of all vendor, client, and carrier implementation work by planning sponsors and participants.• Focused on project planning, scheduling, and managing meetings, capacity and utilization management, and delegating work to track status of outstanding work and meet deliverables.• Continuously identifies areas for team members' growth and provides individual development opportunities in those areas.• Saved approximately 2,000 working hours per year through effective implementation of Aon's new Plan Data vendor.

Orlando, Florida Area

During this role, I offered consulting services to clients on health and welfare benefits administration, with a strong focus on ensuring client satisfaction. This involved providing domain consulting, creating and maintaining requirements, and working closely with clients to ensure that their needs were met to the highest standards.My Key Accomplishments:• Credited with securing two years of Enthusiastic Client Certificates for four aligned clients.• Spearheaded and facilitated update of all relevant requirements documents for plan provisions, administrative events, and delivery channel documentation for clients engaged in ongoing delivery.• Administered ongoing delivery of Annual Enrollment and other large-scale projects for four clients, including Affordable Care Act requirements.

In this position, I took on the responsibility of managing and maintaining legal and governance documents, with a focus on minimizing risk and avoiding penalties. This included overseeing the compliance and implementation of various documents, such as Centers for Medicare and Medicaid Services (CMS) applications, administrative service agreements, operating agreements and amendments, unanimous written consents, and meeting minutes.My Key Accomplishments:• Built and maintained strong relationships with partners, fostering trust and collaboration to improve overall performance and outcomes, while acting as liaison between Company and Medicare Shared Savings Program Accountable Care Organization (ACO) partners.• Built partnerships with ACO partners to ensure that all providers, suppliers, and practices followed regulatory guidelines, improving overall quality of care and minimizing risk.• Continually trained ACO partners, providers, medical practices, and field staff, resulting in enhancing performance and improving outcomes.• Performed regular audits of all ACO documents and structures, ensuring CMS audit readiness and minimizing non-compliance risks.• Held previous roles from April 2005 to April 2012.

Lake Mary, Florida

Lake Mary, Florida

Lake Mary, Florida

Lake Mary, Florida

Lake Mary, Florida