Branch Office Administrator
CurrentSupervised direct reports and enforced adherence to established procedures and deadlines.• Monitored daily operations and evaluated performance to proactively approach backlogs.• Resolved escalated complaints and answered questions regarding policies and procedures.• Collaborated with department leads and senior management to coordinate operations and drive improvements.• Analyzed expenditures and allocated department budget in alignment with corporate objectives.• Met deadlines while maintaining high-quality deliverables.• Initiated and completed ACH and account to account money transfers• Developed business plan to meet yearly goals• Created manual and electronic document files and records, providing up-to-date information or historical reference.• Scheduled and confirmed appointments for clients or customers.• Conducted staff meetings to relay general information or to address specific topics.• Maintained calendars and schedules to set appointments for management team.• Screened incoming telephone calls, routing to appropriate personnel.• Prepared purchase requisitions and requests for payment, informing managers of resources required.• Maintained files and filing, keeping sensitive information confidential.• Utilized financial reporting software to generate financial statements and create reports.
