Kaley Head Email & Phone Number

Processing FedEx shipments to support DNA DAiTA Group, JMETC SYSCON, and/or customers.Creating and updating trackers in Excel.Creating TCCB (Technical Configuration Control Board) forms and agendas to present at meetings for board approval.Proficient with using NHDSM (National Help Desk Service Management) ticketing system for purchases or assisting.

Provide administrative support for patients and providersUpdate and maintain the patient schedule portalGreeting and checking in/out patients.Answering phone callsMaking appointmentsCleaning rooms after each patientPrepping rooms for next patientSorting mailStock/maintain inventoryDaily point of sale transactions for the patients

Trusted and responsible for counting money at the registers, making sure the register is at the correct balanceCommunicated with customers in person and over the phone to assure customer satisfaction regarding their orderMultitasked multiple positions to assist during peak hours of businessPerformed multiple roles such as cashier, runner/taking food to.

Key member of a fast-paced, dynamic team. Earned title as All-Star (December 2020)-trained new hires, assisted in new employee transitions and onboardingMultitasked multiple positions to meet high demand periods (sales exceeding $1K/hour) or COVID employment gapsManaged customer complaints, ensuring high levels of customer satisfactionDependable COVID.

Performed role as support staff in active child care centerAssisted in watching children, cleaning/sanitization, preparing lesson plans, prepping lunches/snacksPerformed role as main caretaker in afternoon during parent pick-up (3-6 p.m.)Performed daily communications with parents, providing updates to their child’s day.

Performed administrative support to high school front office including developing hall passes, school counselor coordination and coordination/tracking of late/tardy passes for student late entry/early dismissalOrganized and distributed mailPerformed organization and light cleaning in the main office

Performed seasonal employee support as floor associate and cashier during the fall and winter holidaysProvided customer service to shoppers, assisting in selection, purchases overall customer support during their shopping experience.Organized clothing and merchandise by departmentProvided prompt and friendly customer service during customer.

Diploma

Certificate