Kaley L. Email & Phone Number

Tampa, Florida, United States

Riverview, Florida

• Handle all customer related issues in an efficient manner and in accordance with company policies.
• Develop valuable interpersonal skills while working at the customer service desk.
• Assist in training new hires in different customer service positions and company policies.

Lakeland, Florida, United States

• Maintained the accuracy of the Publix and GreenWise storefronts on the Instacart website.
• Constructed decks for RBU managers.
• Created and presented training materials for the Digital Merchandising department.
• Planned holiday and new upcoming online promotional campaigns.
• Performed advanced analytical research and query writing using R, SQL, Access, and Excel for the Digital Merchandising manager.

Tampa/St. Petersburg, Florida Area

• Entered in-person and virtual bids, between $1,000 to $400,000, for vehicles on sale at the auction.
• Assisted the auctioneer with monitoring operations, bid review, and updating vehicle information in a fast-paced environment.
• Processed post-sale payments for dealers on vehicles.

Lakeland, Florida, United States

• Built relationships with 5 universities, reaching over 47,000 students to drive incremental sales for the company.
• Performed research for possible markets to engage with and to grow Publix’s grocery delivery service.
• Added value to the Business Development-Omnichannel department’s 3 main pillars by participating in outreach campaigns that showcased our services.

Tampa/St. Petersburg, Florida Area

• Assisted customers with purchases and processed returns into the system's data base.
• Gained financial experience by balancing the stores cash office daily.
• Enhanced communication skills while selling store cards and tending to customers' needs and requests.
• Aided the managers during set-ups and closeouts of money drawers during opening and closing of the store.