Kaley L. Email & Phone Number

Florida, United States

Tampa, Florida, United States

Riverview, Florida

• Handle all customer related issues in an efficient manner and in accordance with company policies.• Develop valuable interpersonal skills while working at the customer service desk.• Assist in training new hires in different customer service positions and company policies.

Lakeland, Florida, United States

•Maintained the accuracy of the Publix and GreenWise storefronts on the Instacart website.•Constructed decks for RBU managers.•Created and presented training materials for the Digital Merchandising department. •Planned holiday and new upcoming online promotional campaigns.•Performed advanced analytical research and query writing using R, SQL, Access, and Excel for the Digital Merchandising manager.

Tampa/St. Petersburg, Florida Area

• Entered in-person and virtual bids, between $1,000 to $400,000, for vehicles on sale at the auction.• Assisted the auctioneer with monitoring operations, bid review, and updating vehicle information in a fast-paced environment.• Processed post-sale payments for dealers on vehicles.

Lakeland, Florida, United States

• Built relationships with 5 universities, reaching over 47,000 students to drive incremental sales for the company.• Performed research for possible markets to engage with and to grow Publix’s grocery delivery service.• Added value to the Business Development-Omnichannel department’s 3 main pillars by participating in outreach campaigns that showcased our services.

Tampa/St. Petersburg, Florida Area

• Assisted customers with purchases and processed returns into the system's data base.• Gained financial experience by balancing the stores cash office daily.• Enhanced communication skills while selling store cards and tending to customers' needs and requests.• Aided the managers during set-ups and closeouts of money drawers during opening and closing of the store.