Kaley Z. Email & Phone Number

I manage land acquisitions for a fast-moving program within the utility industry, track multiple ROW Agents workloads and progress, and consult with the client by providing effective, skilled project management to help the team deliver projects in a timely, cost-effective manner.•Work directly with the client.•Assist ROW Agents with land acquisition.•Oversee acquisition package preparation, maintaining project files, database management, and responding to public inquiries.

I produce and analyze data to aid stakeholders in understanding the performance measurement process, project details, project changes, and any issues.• Evaluate data to formulate project deviations consisting of cost, schedule, and budget, liaise information with the assigned project manager, and enable stakeholders ample time to make corrective actions.• Monitor project's periodic progress, ensuring compliance with project scope with business objectives.• Utilize proven methods of conducting in-depth data and trend analysis to improve existing processes andprocedures.• Examine project workflow and process pain points to develop solutions preventing future discrepancies.• Provide oversight to project managers and subject matter experts on improving the internal processes forcontinuous workflow.• Assess risk and mitigation on appropriate projects and support the change control process through properdocumentation.

United States

As the Project Coordinator, I collaborate with the Project Manager to identify and resolve complex issues; provide daily project oversight and deliverables, guaranteeing the achievements of program plans and goals. Aside from that, I monitor each project scope, determine the number of contracts, and track target completion dates, ensuring adherence to specified timeline and service level agreements.• Perform administrative and operational functions to ensure that correct protocols are followed and promote transparency, clarity, and openness in corporate governance.• Provide contractual work for PG&E with their Electric Corrective tags program for both Estimating Arborists and Routine Management. On-call weekly for both projects and provide feedback for ongoing and upcoming work.• Team up with inspectors on accomplishing routine tag work per year while preparing work and audit work packages, work documents, maps, and forms.• Manage an inbox for Estimating Arborists' work to review, make folders, print, log, and transfer job packets to the Estimating Arborists for fieldwork.• Work closely with other contractors for additional data management and tag work, keep tabs on workload, receive wet copies of the tag work to log, and handoff to another internal department for closing.• Manage a significant amount of data in developing centralized trackers and spreadsheets while ensuring the confidentiality of sensitive information.• Evaluate all draft and signed documents spanning contracts and easements.• Consistently liaise with clients by sending monthly status reports and communicating project updates.

United States

While working as a Land Agent/Researcher, I obtained property details, determining ownership, and collected relevant owner information consisting of contact, mailing, physical addresses, assets and holdings, employment and criminal records, agency affiliations, and family history.• Interpreted real property documents such as grant deeds, easements, modification agreements, licenses, leases, and permits.• Utilized databases for informational records, read and understand tract, tax, and line review maps.• Leveraged Google Earth, using different layers and parcel information to research owners for the Electric TowerTransmission Program and CPSI Program.• Updated QC spreadsheets and data and ownership data ensuring concise and complete information.

United States

I enhanced customer satisfaction by establishing a professional, service-oriented environment for clients by answering phone calls, addressing inquiries, facility maintenance, and stocking refreshments. Moreover, I employed keen attention to detail in tracking and updating daily sales information.

United States

During my tenure as the Front Desk Attendant, I undertook an essential role in overseeing all front desk aspects of the fitness center, including answering phone calls and processing sales while providing superior customer service to clients. In addition, I also managed facility maintenance, securing clients’ safety, comfort, and well-being.

Associate'S Degree, Behavioral Sciences

High School Diploma