Kaley Alexander, Mba Email & Phone Number

Santa Clara, California, US

• Oversee a team of eight direct reports who manage all aspects of state licensing, carrier appointment, and certification processes for over 1,500 health insurance advisors.
• Coach and motivate team members to meet and exceed personal, and team performance goals.
• Conduct monthly spot audits to ensure accuracy.
• Facilitate regular meetings with the team to address any concerns/issues and set clear expectations.
• Oversee and assist with complex or escalated licensing issues while enforcing effective and long-term problem resolution.
• Effectively partner with all levels and departments of the organization to meet and exceed company performance expectations.

Santa Clara, California, US

• Onboarding – Review agents background information, obtain necessary documents, and schedule appointments and exams to ensure the success of our sales agents.
• Maintain clear documentation of agent’s certifications and trainings, state licenses, and Medicare carrier appointments resulting in absolute compliance.
• Effectively partner with all levels and departments of the organization to meet and exceed company performance expectations.
• Have clear and concise communication with vendors and agents to be sure all regulations are met while building long-term relationships.
• Collaborate with leaders to develop workforce plans for the Medicare Annual Enrollment Period and perform daily audits.

Flagstaff, AZ, US

• Personally assist the HR Executive Director to improve, as well as implement, policies and employee programs.
• Sourced and implemented the addition of five new vendor partnership discounts to the supplemental benefits program to directly support employee satisfaction initiatives.
• Created a communication plan for employees accessing any type of leave of absence including, but not limited to, FMLA with the goal of providing positivity during employee times of need
• Participated in and received training in core Human Resources Functions.

Bloomington, IL, US

• Establish customer relationships while selling and servicing State Farm products including Auto, Home, Life, and Health insurance.
• Develop leads, schedule appointments, identify needs, follow up with clients, and market appropriate products and services.
• Applied knowledge of federal and state insurance laws and regulations.
• Act as an ethical activist for our clients and help them feel secure as they go through major life events.
• Performed all office support functions.

Basking Ridge, NJ, US

• Transforming the way people, businesses, and things connect with each other by providing service on the world’s fastest, most reliable network.
• Meet and exceed personal and store sales goals and standards of performance.
• Personally act as a culture ambassador to encourage team building and improve employee happiness.
• Mentor and coach new hire employees, providing them with exceptional support to increase employee retention.
• Customer service - Build genuine customer relationships by actively listening to customers and providing them with solutions for their personal and professional needs.
• Partner with local business owners to find products and services that simplify their business.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Applied Science (B.A.Sc.), Sociology

Associate'S Degree, Psychology