Kaley Alexander, Mba Email & Phone Number

Santa Clara, California, Us

Oversee a team of eight direct reports who manage all aspects of state licensing, carrier appointment, and certification processes for over 1,500 health insurance advisors.• Coach and motivate team members to meet and exceed personal, and team performance goals.• Conduct monthly spot audits to ensure accuracy.• Facilitate regular meetings with the team to address any concerns/issues and set clear expectations.• Oversee and assist with complex or escalated licensing issues while enforcing effective and long-term problem resolution. • Effectively partner with all levels and departments of the organization to meet and exceed company performance expectations. • Analyze processes regularly to ensure best practices are being used and assist in the daily oversight of the operations within the department.• Perform reconciliation of department expenditures.

Santa Clara, California, Us

• Onboarding – Review agents background information, obtain necessary documents, and schedule appointments and exams to ensure the success of our sales agents.• Maintain clear documentation of agent’s certifications and trainings, state licenses, and Medicare carrier appointments resulting in absolute compliance.• Effectively partner with all levels and departments of the organization to meet and exceed company performance expectations. • Have clear and concise communication with vendors and agents to be sure all regulations are met while building long-term relationships. • Collaborate with leaders to develop workforce plans for the Medicare Annual Enrollment Period and perform daily audits.

Flagstaff, Az, Us

Personally assist the HR Executive Director to improve, as well as implement, policies and employee programs. • Sourced and implemented the addition of five new vendor partnership discounts to the supplemental benefits program to directly support employee satisfaction initiatives. • Created a communication plan for employees accessing any type of leave of absence including, but not limited to, FMLA with the goal of providing positivity during employee times of need• Participated in and received training in core Human Resources Functions.

Bloomington, Il, Us

Establish customer relationships while selling and servicing State Farm products including Auto, Home, Life, and Health insurance.• Develop leads, schedule appointments, identify needs, follow up with clients, and market appropriate products and services.• Applied knowledge of federal and state insurance laws and regulations.• Act as an ethical activist for our clients and help them feel secure as they go through major life events. • Performed all office support functions.

Basking Ridge, Nj, Us

Transforming the way people, businesses, and things connect with each other by providing service on the world’s fastest, most reliable network.• Meet and exceed personal and store sales goals and standards of performance.• Personally act as a culture ambassador to encourage team building and improve employee happiness. • Mentor and coach new hire employees, providing them with exceptional support to increase employee retention.• Customer service - Build genuine customer relationships by actively listening to customers and providing them with solutions for their personal and professional needs.• Partner with local business owners to find products and services that simplify their business. • Perform operational duties such as opening/closing the store, scheduling, and managing inventory.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Applied Science (B.A.Sc.), Sociology

Associate'S Degree, Psychology