Kaley Cook Email & Phone Number

Scottsdale, AZ, US

Dallas, TX, US

Dallas, TX, US

Columbus, OH, US

Columbus, OH, US

Tumwater, Washington, US

• Reallocated to Management Analyst based on proven project management, data analysis, reporting, and stakeholder management skills
• Established data collection methods and protocol for 10 legally mandated quarterly training compliance measures
• Conducted quantitative and qualitative research and analysis for management, operational, and process solutions utilizing Excel, Access, SumTotal LMS, Sharepoint, SAS Server, HRMS, and Turning Point software
• Created data visualizations for the agency using Tableau, Excel, Visio, PowerPoint, and Word
• Acted as co-administrator for Training and Development Unit Sharepoint site
• Worked closely with management team to create and implement Kirkpatrick levels of training evaluation to academy programs

Tumwater, Washington, US

• Developed and implemented Easy Vista Helpdesk for Training and Development Unit
• Acted as the project manager for the implementation of single sign on for LMS through planning, cost benefit analysis, design, construct, and implementation
• Served as a representative for the department at the enterprise wide LMS administrator and LMS advisory board meetings
• Acted as subject matter expert for LMS systems to internal and external stakeholders
• Instructed training sessions of LMS functionality in person and via recorded Skype sessions
• Provided Tier 1 and 2 supports for Learning Management System troubleshooting to over 12,000 users

Atlanta, GA, US

• Promoted to Lead Leasing Consultant based on proven managerial problem solving skills
• Effectively persuaded residents through leasing presentations utilizing persuasive sales tactics, which contributed to surpassing occupancy goal for 2014 and 2015 term
• Utilized advanced Microsoft Excel proficiency in order to create, update, and generate leasing data and spreadsheets
• Managed all aspects of the leasing process, including, but not limited to, incoming traffic, qualifying prospects, leasing apartments, preparing lease paperwork and completing move-in paperwork.
• Streamlined the leasing process through drafting, formatting, and editing leasing documents resulting in increased efficiency throughout the workplace
• Professionally communicated with approximately 100 prospects, residents, and vendors daily by phone, email, and in person, successfully ensuring customer satisfaction

• Develop and manage online marketing and event campaigns for Salut Kitchen Bar, effectively driving brand awareness, engagement and traffic to social media pages
• Utilize Mail Chimp Software for creation of weekly newsletter and email blasts
• Collaborated with the PR team for segment on ABC 15 Sonoran Living Live
• Boys and Girls Club Bon Vivant
• Taste of Tempe
• Active in local business outreach and partnership

Los Angeles, California, US

• Maintained courteous and efficient hand selling to customers so that their needs and expectations were met or exceeded.
• Demonstrate knowledge of merchandise, current marketing campaigns, and in-store promotions
• Itemized and totaled customer merchandise selection at checkout counter, using cash register, and accepted cash or charge card for purchases
• Prepared for promotions by rearranging stock, adding signage, and re tagging merchandise
• Secured store and handled situations such as theft and security risks

Los Angeles, CA, US

• Acted as manager on duty when the store manager and assistant manager was off duty.
• Calculated metric reports to make sure daily goals were met
• Interpreted company policies to workers and enforced safety regulations.
• Analyzed and resolved work problems and assisted workers in solving work problems.
• Conferred with other supervisors to coordinate activities of individual departments
• Responsible for opening/closing of the store, bank deposits, and paperwork

Milan, Italy, IT

• Contributed 40% of store sales from 2010-2013 resulting in a consistent 10% increase in total store sales 3 year comparison
• Analyzed key performance indicator data to maximize store sales opportunities
• Executed merchandising and stock directives in accordance to corporate objectives
• Responsible for all store operations
• Escorted customers to products, provided styling consultations, and utilized product knowledge in order to increase customer satisfaction
• Active Role in training and development of new Sales Associates

Montreal, Quebec, CA

• Maintain constant presence on the sales floor to address customer needs resulting in surpassing of individual and store goals
• Informed customers of proper care and product knowledge increasing store items per transaction by 25%
• Implemented stocking/ restocking system leading to a 2% reduction in shrink
• Analyzed sales reports for daily goals and planned our daily agenda
• Achieved highest score within district during store visit from regional personnel