Kaley Hembree Email & Phone Number

Asheville, North Carolina, United States

Asheville, North Carolina, United States

Lead the visual display team as part of the retail department for 14 retail locations across Biltmore Estate. Collaborate with the director of merchandising and operations to plan, design, and execute unique shopping experiences through merchandise displays. Partner with various teams within the retail department including merchandisers, inventory control, and stock room to implement store designs that drive sales and extend the story for guests throughout their visit to Biltmore Estate. Work closely with other departments including engineering services, museum services, and event logistics to execute retail destinations for estate-wide events like Christmas at Biltmore and visiting exhibits. Manage, lead, and grow the visual display team to increase revenue, improve guest experience, and support the retail department.

Asheville, North Carolina, United States

Planned, designed, and executed visual display for 13 retail locations across Biltmore Estate. Partnered with retail team including buyers, operations and product development, to implement cohesive displays that tell the story of Biltmore Estate through merchandise.

Hendersonville, North Carolina, United States

Lead and instructed an online course of Principles of Business Marketing for two semesters. Created syllabus, assignments, discussion boards, and projects. Assisted students with advisement and career path opportunities.

Walt Disney Parks & Resorts

Lead, supported and engaged cast members in 6 different merchandise locations that make up Park Arrival Merchandise at Epcot.

Orlando, Florida Area

Orlando, Florida Area

Engaged with guests through genuine connections, along with product and service knowledge. Enhanced guest experience through next level courtesy. Maintained good show through merchandise presentation.

Asheville, North Carolina Area

Assisted with a year-long project highlighting Mission Health's employee satisfaction. Shadowed recruitment team during the process of hiring, interviewing, and creating contracts.

Asheville, North Carolina Area

Traveled regionally to execute floor sets in preparation for new store openings. Worked closely with product allocation team to create visual presentation highlighting new product.

Asheville, North Carolina Area

Lead Team daily to improve metrics, uphold company values, and reach goals. Planned, lead, and executed floor sets effectively and to company standards. Increased sales through visual displays, store presentation and appearance.

Asheville, North Carolina Area

Created, updated, and maintained visual displays. Planned and executed store floor set plan monthly.

Management of front end service deskOpening and closing of registersComplete front end displaysSchedule breaks and meals dailyTrain associates on registersApprove returnsPromote credit card programProvide exceptional customer service

Assist customers with merchandise choicesComplete visual displaysUpdate merchandise signageComplete sales transactionsMaintain sales floorEnhance customer experience

Shift LeaderResponsible for opening and closing dutiesCompleted and maintained visual displaysDelegated duties to other associatesEnhanced customer service

Master Of Business Administration, Marketing/Marketing Management, General

Activities and Societies:

Bachelor Of Business Administration, Merchandise And Management

Activities and Societies: Sigma Kappa Sorority, Collegiate Merchandising Association, Deans List Spring 2012- Fall 2014, Merchandising.