Harun Kaan Kalfazade Email & Phone Number

Istanbul, Turkey

CRM Senior Business AnalystBusiness & Technical analysis and test of new services for Telco CRM and Order Management system integrations.Contributed to CRM transformation Project with more than 100 analysts.Contributed to diverse technical integration projects in OSS/BSS domains.Defining and integration of business and technical requirements.Customization of provisioning modules for new requirements.Met the analysis requirements of WTTX product which led to gain of 500K+ customers, 4.5G based broadband access solution. Working as a certified scrum master.

Istanbul, Turkey

Revenue Management, Billing&Provisioning Senior AnalystIntegration of various ICT services to telco substructures.Defining business and technical requirements for new structures of billing and provisioning systems.Contributed to diverse technical projects for OSS/BSS integrations.

Minsk Belarus

Worked closely with a team for the identification, coordination and development of necessary system enhancements or other requirements as needed the business goals of clients on billing & charging and campaign domains.Supported Sales targets with cohort analysis.

Turkcell İletişim Hizmetleri A.Ş.– Service Network Technical Solutions & Planning Dept.Analysing new mobile services and integrate them to the existing substructure of the company.Analysing existing operational,informational and GSM networksystems.Defining technical reqirements for new structures. Contributing to establish the new substructures to existing ones.Business&Technical Analysis for existing and new customer&billing administration structures.Business&Technical Analysis for provisioning requirements.Performance and capacity planning.Resource planning for network elements. Creating RFI and RFP documents.Planning KPI values.Creating purchase orders.Vendor management.Some highlighted projects worked on ; VPN (Virtual Private Network.) Integration, Unified Customer Care Solution, MNP(Mobile Number Protability) , BCM(Business Continuity Management), FCMS(Fraud And Credit Managent System) Integration, Convergency, Dunning (Collection Processes.) Provisioning gateway integration,RTCC(Real Time Commity Charging),3G, Resource Management

Turkcell İletişim Hizmetleri A.Ş.– Service Network Provisioning,Billing&Charging Operations.Work closely with a team for the identification,coordination and development of necessary system enhancements or other requirements as directed by end-user or as needed the business goals of clients.Assist,analyse and give required support for daily production environment.Investigate for defects, analyse and suggest the developer for possible solution.Worked together with Network operation to minimize the communication problems to HLR’s.Developed PL/SQL scripts to report the system performance and create reports of the systems as needed.