Ticket Sales Representative
Mendon, Massachusetts, United States
As a ticket sales representative at Southwick Zoo, my role extended beyond ticket sales. My role was to manage ticket sales, memberships, and inquiries efficiently. I provided visitor assistance, direction, and information about exhibits and events, and assisted with lost items. I maintained orderly queues, monitored entrance/exit areas, and ensured a safe visitor experience while processing payments, managing cash registers, and handling financial transactions. I delivered engaging speeches, highlighting zoo attractions, conservation efforts, rules, and regulations, to crowds of thirty-plus people. I oversaw stroller and ECV rentals, ensuring availability, safety waivers, and cleanliness. Contributed to ticket and event material creation during downtime.