Kali Getchell Email & Phone Number

● Provide technical assistance to individuals and/or businesses primarily through telephone interaction in a dynamic call center environment.● Secure, analyze and protect sensitive personal and financial information.● Make determinations and use sound judgment to resolve taxpayer disputes and delinquency issues.● Develop, analyze and evaluate information involving the research of computerized records by accessing multiple online/database systems.

● Describe merchandise, use, operation, and care of to customers.● Recommend, select, and help locate or obtain merchandise based on customer needs and desires.● Provide accurate lead times, freight quotes and tracking information for customers.● Assist sales team by researching special requests, entering orders and properly filing paperwork.

● Answer and place calls to customers, retailer partners, and technicians, in a timely manner while documenting all necessary information pertaining to those calls. ● Processing consumer claims including returns/credits/debits.● Apply departmental policies and procedures to resolve complex situations● Interpret and follow up on technician reports.

● Responsible for all initial interaction with customers via phone, identifying, researching, documenting and fulfilling requests.● Transfer specialized requests to the proper department per company procedure.● Reinforce customer loyalty through engaging and informed conversations.● Consistently provide high-level customer service in a fast paced, structured environment.● Work towards pre-defined individual performance objectives based on customer satisfaction, productivity and overall positive / proactive behavior.

Associate'S Degree, Liberal Arts And Sciences, General Studies And Humanities

Kinesiology And Exercise Science