Answers incoming communication lines with professional warmth and courtesy; locates appropriate associate and directs calls to destination without delay. Takes message or offers voice mail when callers cannot be connected to appropriate destination; leaves a written or voice message for associate with regard to the message and follows through to see that associate receives message as quickly as possible. Proactively maintains day-to-day information on the schedules of associates, and where they may be reached, for expedient handling of calls. Greets visitors and contacts appropriate associate and/or directs visitors to proper location as well as ensuring that repair, construction, and other trade industry persons log their arrival and departure. Understands this position is the initial contact point for callers and visitors and understands when circumstances require gentleness, sympathy, tactful persuasion, conciliation, assertiveness, or other approach and reacts appropriately. Takes personal responsibility for the satisfaction of every caller and visitor; is considered a team player. Protects the confidentiality of reference information utilized and information learned by performing the duties of the position and makes positive contributions to customer satisfaction and constantly strives to improve service to the customer.

Under the direction of an assigned supervisor, assist in the preparation, implementation, and evaluation of a specific project; coordinate project activities. • Assist in the preparation, implementation, and evaluation of the assigned project.• Assist in project coordination with staff, students, and the community.• Provide liaison with community groups to encourage understanding, cooperation, participation, andsupport of project objectives.• Assist in the development, preparation, assembly, and distribution of informational materials.• Perform research, compile data, and prepare technical and/or statistical reports.• Prepare correspondence and other materials.• Design, develop, and maintain specialized database(s); maintain complex recordkeeping systems.• Maintain calendars; schedule and confirm appointments.