Kalikautsar Kalikautsar Email & Phone Number

Jakarta, Indonesia

Jakarta, Indonesia

Provide technical support throughout the lifecycle of software products. This includes presales and post-sales support, technical information leadership, and product management.• Supporting nationwide software pre-sales by providing technical advice, designing solutions, and staying updated on market trends, while also validating technical solutions to meet customer requirements.• Resolve complex technical issues, analyze root causes to prevent recurrence, collaborate with first-level support for efficient issue resolution.• Manage expert team relationships, maintain accurate records, and improve processes to enhance system performance and reliability.• Directed research and analysis of the competitive landscape, customer requirements, product metrics, and emerging trends to pinpoint product gaps and inspire creative solutions geared towards expanding market share, enriching customer experience, and fostering growth and conversion. • Manage and support software products throughout their lifecycles from product launch to end of life by maintaining knowledge of own product portfolio.• Collaborate with the development team to design, develop and deploy custom software or modules that enhanced software’s functionality, from requirement gathering to final testing and deployment.• Worked closely with engineering, marketing, and operations teams to implement new features and enhancements, championing product awareness throughout the organization.

Greater Jakarta Area, Indonesia

Lead all technical aspects during the pre-sales and post-sales phase and ensure that customer's level of measurement has been achieved.• Analyze customer data and market trends, estimating potential across various industries.• Initiate contact with prospects, assess their needs, and design tailored solutions.• Deliver detailed demonstrations, provide technical advice, and lead project implementations.• Conduct technical training and maintain software for customers, ensuring satisfaction.• Identify and address new customer requirements, fostering strong relationships for high satisfaction.

Yogyakarta Province, Indonesia

Responsible for leading software development project to meet the stakeholder’s demands.• Studied business functions, gathered information, and evaluated output requirements, resulting in clearly defined project objectives aligned with organizational goals.• Collaborated with internal teams and stakeholders to generate innovative ideas, fostering a collaborative environment conducive to project success.• Conducted thorough requirement analysis, managed project milestones and teams, monitored progress, optimized processes, and delivered impactful results to stakeholders.

Bandung Area, West Java, Indonesia

Research and Development DepartmentTelkompedia ProjectCreate, Design and Develop Knowledge Management Portal for Telkom Employee

Master’S Degree, Information Technology, Cum Laude

Activities and Societies: Fast Track Awardee, Semantic Web and Ontology Research Group UGM.

Bachelor’S Degree, Information Technology, Cum Laude