Kalil Singleton Email & Phone Number

Albany, New York Metropolitan Area

Assist in managing the business from day one while based out of one of a neighborhood branch.Serve as both the face of Enterprise to customers and partners and the behind-the-scenes operational expert.Excel at customer service, sales and marketing, finance, and operations

Interface with clients and refer complaints or inquiries to appropriate departments, agencies, advocates, or client representatives.Address complex customer service inquiries and problems over the telephone, noting consistent issues for resolution.Prioritized customer service as the primary function, handling non-routine calls requiring deviation from standard procedures.

Navigate and use various databases and applications to accurately and quickly process, maintain and retrieve records of customer transactions, inquiries, complaints, comments, etc.Serve as expert and educator to customers on all Spectrum products, and servicesFollow Spectrum policies and procedures to accomplish all responsibilities and maintain confidentiality of customer information, including both identity and financial information.

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B.S. Finance