Kalin Stewart Email & Phone Number

Hillsborough, Nc, Us

Morrisville, North Carolina, United States

Analyze customer issues, write and maintain a database of responses, and provide solutions to better serve customers. Monitor and maintain customer databases to ensure accurate membership information and records. Provide written training resources for utilizing Education.com, including written onboarding resources. Collaborate with colleagues in various departments to resolve customer inquiries, complaints, and comments. Create training materials and assist with new employee training on Education.com content offerings and procedures.Provide supervision, feedback, ongoing training, and support to Customer Support team on customer responses.Update and maintain internal documents and databases to ensure accuracy, progress, and resolutions.Track customer satisfaction survey responses to ensure customer requests are fully resolved, and find areas for improvement, and create response plans.

Morrisville, North Carolina, United States

Responsible for communication with customers, addressing Level 1 and Level 2 support tickets. Assisting Basic and Premium Education.com membership with support, including providing refunds, training on the product, support with subscriptions, and upgrading memberships. Reviewing and managing help center based on analysis of customer needs and help requests. Collaborate with various teams to resolve customer issues. Organize, design, and deliver training materials and sessions for new hires within the Education.com team. Develop training resources for customers.

Chapel Hill, North Carolina

• Identified children's collective and individual learning needs to plan, prepare and deliver instruction designed to maximize individual learning and capture interest.• Coordinated regular meetings to share and analyze student performance data and success plans with colleagues and parents.• Mentored student teacher interns on instruction, student progress monitoring, and legal document preparation.• Digital Learning Team department representative.• Utilize educational technology including Unique Learning Systems, Freckle, Discovery Education, Clever, Epic Reading, and Seesaw. Experienced Google Workspace user.

Durham, North Carolina

• Identified children's collective and individual learning needs to plan, prepare and deliver instruction designed to maximize individual learning and capture interest.• Prepared lesson plans and executed different modalities to accelerate individual success.

Chapel Hill, North Carolina

Graduate Teaching Assistant for EDUC 181: Introduction to Human Development and Family Studies. Responsible for updating powerpoints, leading lectures, cofacilitating in-class assignments, and communicating with students. Hold weekly office hours and be available to students in the large lecture class, and grade assignments for a group of students.• Prepared lessons according to course outline to convey required material and deepen student subject matter.• Documented attendance and provided grades for assignments to maintain full class records according to university standards.• Editorial Assistant for academic journal Learning Disabilities Research and Practice• Conducted research in literacy for students with disabilities with team of 5 faculty and graduate students.• Nominated as Leadership and Education in Neurodevelopmental Disabilities Trainee for academic year 2017-2018.

Chapel Hill, Nc

Instructor of Record for a course on the foundations of special education, teaching the basics of special education and disability to undergraduate and Masters-level students pursuing a teaching career at the high school level in a subject other than special education.

Chapel Hill, Nc

NC Leadership Education in Neurodevelopmental and related Disabilities trainee in the disciple of Education. UCEDD Trainee. Participation in the Maternal and Child Health Leadership Consortium. Team member for the School Age Interdisciplinary Team Clinic and Hearing and Development Interdisciplinary Clinic for the field of education. NC Postsecondary Education Alliance assistant.

Pittsboro, Nc

Chapel Hill, Nc

Instructor for EDUC 689 (Foundations of Special Education) online course

Assist with course development, grading, and research. Editorial assistant for the research journal Learning Disabilities Research and Practice.

Pittsboro, Nc

Interim EC teacher, co-teacher for English 2/3/4 and Math 1 inclusion courses, Holding postsecondary transition meetings, responsible for 30-student caseload.

Chapel Hill

• Conducted academic advisement services for students on reoccurring basis to maintain educational progression.• Organized, detailed track record of working well under pressure to meet deadlines.• Maintained student database and electronic records for each student contact.

Pittsboro, Nc

Teacher of Curriculum Assistance classes for students with IEPs, teaching organization and study skills, as well as assisting students with curriculum assignments. Case manager for students, responsible for writing IEPs and progress monitoring goals. Inclusion teacher for students who receive inclusion services in Math/English/Science classes. Assist in the development of organization and reading comprehension curriculums for exceptional children.

Garner, North Carolina

Cross-categorical teacher for Kindergarten and Fifth grade, teaching areas of reading, writing, and math in a separate setting as well as inclusion setting. Participated in various IEP teams, writing IEPs, initial referrals, reevaluations, and progress reports. Constant progress monitoring of students' performance. Member of the Special Education PLT, CCR PLT, and Kindergarten PLT.

Worked on the floor of the museum to provide an enjoyable experience for guests, pulling out and leading educational activities, and engaging children in meaningful, educational, and exciting play.

Worked at a 1:1 or 1:2 ratio with campers at this overnight camp for children 4-17, as well as an adult week each summer across the range of the autism spectrum. Following the TEACCH model, campers were engaged in activities including outdoor activities, arts and crafts, sensory activities, promoting social interactions among campers, and musical activities. Responsible for personal care and safety of campers.

Doctor Of Philosophy (Ph.D.), Education- Applied Developmental Science And Special Education

Completed 81 credits towards degree, passed written and oral comprehensive exams Special Education focus, Teaching Assistant for EDUC 516.

Master Of Arts In Teaching, Special Education

Bachelor Of Arts, Psychology