As the Senior Web Architect and Manager, I direct technology projects, including data system development. Some of my key achievements/duties include: • Delivering elite customer service through responsive interfacing, problem assessment, prompt determination of corrective actions and comprehensive follow-up.• Architecting a scalable solution, training the staff on the technology and guiding them through learning the methodology.• Developing an interface into data on clients' systems that could be displayed on the new website.• Increasing eBook sales by over 35%. • Championing a 94% reduction in calls to the customer service department. • Removing need of manual process by rewriting process in .NET which had required a manual update of a security key every 30 days.• Implementing purchase and registration processes for switching an important annual conference to a virtual event in response to the COVID-19 crisis.• Developing a training program that explained all the parts of an Agile development process to the organization.• Training team in managing the agile development effort using Microsoft DevOps platform and trained management on using this platform to get progress on the development effort, using most advanced features that allowed better data collection.

I was hired to give more direct management to a team of three developers and to ease transition into an agile development methodology and away from waterfall. I was instrumental in getting the company transitioned to Azure for all DevOps related activities. I also supplemented the development staff during sprints by performing any dev an QA tasks needed to ensure successful sprint completion. I redesigned middle tier for better performance and to implement an API. Managed team members and performed monthly one-on-ones to help team flourish. Set up goals for annual reviews. Designed and c oded middle tier web services using C#. Coded web UI front end using ASP.Net. Developed API to be used by 3rd party mobile app. Performance tuned SQL Server stored process Normalized SQL database Mentored dev team on best practices for software development. Performed code reviews. Helped define strategic roadmap for platform modernization. Implemented coding and testing standards. Migrated organization to the Azure cloud. Recommended various technologies. Configured Team Foundation Server with the necessary information to managed sprints and to report metrics via dashboards to stakeholders. Migrated source control from local repository to Azure. Analyzed existing code for architectural problems and developed plan for improvement. Met monthly with C level executives to brief them on status and progress of development team. Served as agile coach for the team. Worked with third party vendor to design new mobile solution.

At Visa Inc., I was tasked with the build out the DevOps team. I conceptualized, developed and integrated new systems and mentored new team members, positioning them as knowledgeable developers. Some of my key achievements/duties included: • Formulating a solution to help speed and simplify deployments of code to all environments using extensive knowledge of the .NET applications.• Architecting the Continuous Integration/Continuous Deployment solution.• Maintaining availability of the non-production environments for the Quality Assurance Team (QA) and performance testing.• Significantly cutting the time from development releases to implementation and removed human interaction for installations by developing an innovative continuous integration continuous deployment process.• Recommending and enforcing changes to the development process to integrate with new CICD processes.• Developing extensive library of PowerShell scripts to monitor and manage the environment.

As the Web Engineer, I guided the build out of a new team to migrate old client/server green screen applications to web based solution. Notably during this role, I headed an international effort to gather security requirements from Visa offices in Singapore, London, Canada, San Francisco, and Miami for an analysis effort to create a common fine grain solution for all web development.Some of my key achievements/duties included: • Reducing project costs in some cases as much as 15%.• Decreasing company expenditures by 5% on projects by developing a process that ensured Visa's Secure Software Development Lifecycle process is followed. • Developing training program to cross train and grow the development teams.• Working extensively with QA to implement coded UI test and test lab using Microsoft Visual Studio testing suite.• Identifying capability gaps in the COTS products and design and develop custom tools to fill those gaps.• Interfacing with development, QA, and marketing teams to create standard development and CICD approach across company.• Spearheading effort to convert business group to the idea of developing user stories with clearly defined line items.• Architecting and developing solution to migrate mainframe applications to web apps increasing efficiency and achieving a 30% code reuse. • Upgrading code quality improvement by 80% through development of testing solution that required unit tests of code to be developed and passed before software is allowed to be deployed to QA and production environments.• Building out middle-tier software to interface with a third-party voice response unit that allowed individuals to manage their debit cards over the phone.• Producing more effective business requirements by helping create a division responsible for creating html click-through prototypes of applications to resulting in reduced rework during the development process by 40%.

Developed asp.net web applications. Managed legacy .Net development team of 4 software engineers.

Developed web court case management solution.

Started first Agile type development program at Interlink. Worked with team of engineers in a bullpen format, developing web software in a large collaborative environment.

Led team of 12 developers working on large database application migration for Union Carbide Corp. Responsible for interviewing, hiring and managing team. Assigned work to appropriate resources. Performed performance evaluations of team members. Worked with client to incorporate their feedback into our evaluations and to ensure they were getting the level of support they needed from our company. Led the development of nationwide responsible care tracking system for the corporation. This tool provided near real time reporting of accidents and incidents to corporate headquarters in Danbury Connecticut. Ultimate result was a reduction in workload of C level executive's administrative assistant by 80% on this task. This same project reduced workload at each individual plant by 70% for those responsible for tracking accidents and incidents.